General Manager at pmX Group

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

100000.0

Posted On

15 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Team Development, Guest Experience Management, Financial Performance, Labor Management, Inventory Control, Coaching, Mentorship, Conflict Resolution, Emotional Intelligence, Service Execution, Compliance Management

Industry

Description

Description Umami Riot is a chef-driven hospitality collective founded by James Beard Award-winning chefs Tim and Nancy Cushman. Our portfolio includes some of Boston’s most acclaimed and culturally defining restaurants, including o ya, Hojoko, Bianca, gogo ya, Ms. Cluck’s, and The Charles Tavern — each built with a distinct point of view and a shared commitment to craft, creativity, and human connection. We believe hospitality is an art form. We create restaurants that are expressive, immersive, and deeply guest-focused, where food, music, design, energy, and service come together to create experiences people genuinely feel. We don’t build replicas. We build worlds. Whether in fine dining, neighborhood restaurants, high-energy taverns, or fast-casual concepts, our goal is the same: create places people want to return to, and teams people want to grow with. We’re looking for a General Manager who wants more than just running one restaurant. This is a brand-level leadership role for someone who thrives in fast-moving environments, leads from the floor, develops teams, and understands how to create consistency without losing personality. If you want adrenaline, growth, high standards, and the opportunity to help shape the future of a hospitality group — read on. THE GIG (AKA WHAT YOU’LL ACTUALLY BE DOING) Serve as an operational leader across the Umami Riot brand, helping drive consistency, culture, service standards, and execution across concepts Lead visibly and confidently from the floor — supporting teams, guiding service, and setting the tone in real time Partner with culinary and leadership teams to ensure hospitality, operations, and guest experience stay aligned Develop managers and hourly teams through coaching, accountability, feedback, and mentorship Step into multiple environments and adapt quickly while protecting the identity and standards of each concept Help drive operational excellence across labor, inventory, financial performance, cleanliness, compliance, and service execution Support openings, transitions, events, training initiatives, and evolving operational needs across the group Act as a connector between FOH and HOH teams, creating alignment, communication, and strong team culture THIS ROLE IS A GREAT FIT IF… You’re a strong operator who can lead both people and performance You know how to balance hospitality and accountability, warmth and structure You’re energized by busy dining rooms, fast decisions, and high standards You lead with presence, emotional intelligence, and calm under pressure You can coach leaders, build trust quickly, and create consistency without becoming overly corporate You thrive in environments where no two days look exactly the same You genuinely love restaurants, hospitality, and the energy of service Requirements LET’S SET EXPECTATIONS (IN A GOOD WAY) This is not a sit-behind-the-desk management role. Our restaurants are high energy, highly detailed, and deeply guest focused. The pace is constant, the standards are high, and leadership presence matters. You’ll spend your time in the restaurants — moving through dining rooms, supporting teams, reading the room, solving problems, and helping create exceptional experiences for both guests and staff. The role requires nights, weekends, holidays, and flexibility based on business needs. COMPENSATION & PERKS Salary range: $90,000–$100,000 annually $2,000 sign-on bonus ($1,000 paid at 90 days and $1,000 paid at 6 months) Dining discounts across all Umami Riot locations Real growth opportunities within a growing hospitality group A culture rooted in respect, creativity, craftsmanship, and care Leadership teams that value ideas, collaboration, and people who genuinely want to make things better EOE

Responsibilities

Serve as a brand-level operational leader driving consistency, culture, and service standards across multiple hospitality concepts. Lead from the floor to support teams, develop managers, and ensure alignment between front-of-house and back-of-house operations.