CUSTOMER EXPERIENCE

• Responsible for ensuring each employee delivers the 5 C’s of Service Excellence to every client. “CREATE, CONNECT, CONVERT, CLOSE, and CONTINUE”
• Ensure every client that enters the store is treated like a VIP by providing an experience unique to Ralph Lauren
• Guarantee all sales associates are utilizing technology and applications to protect existing clients while simultaneously growing the RLS client base

EXPERIENCE, SKILLS & KNOWLEDGE

• Relevant work experience preferred
• Strong computer skills preferred: Word, Excel, PowerPoint, Workday, and Outlook
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift
• up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines
• Ability to operate the register, stand, move and walk for multiple hours
• Strong business acumen.
• Enthusiasm and ability to build and maintain an environment consistent with RL lifestyle philosophy.
• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
• Strong communication and interpersonal skills.

Please refer the Job description for details