General Manager | Boutique Luxury Property | Regional New South Wales

We are seeking an experienced, forward-thinking General Manager to lead this beautifully appointed boutique property in the heart of one of NSW’s renowned food and wine regions.

This is an opportunity for a hands-on hospitality professional who is passionate about creating exceptional guest experiences and understands how thoughtful details, personalised service and genuine hospitality can transform a great stay into a truly memorable one.

As General Manager, you will take ownership of the property’s day-to-day direction, setting standards, shaping the guest journey and leading the team while maintaining a strong commercial focus. You’ll bring the operational and business acumen to drive performance and future growth, while preserving the character, quality and unique identity that sets the property apart.

Beyond the property itself, you’ll become an active part of the local community, building strong relationships with regional tourism organisations, local businesses, producers and hospitality operators to develop meaningful partnerships and embrace everything the region has to offer to create authentic experiences for guests.

About the Property:

The hotel is a refined 4.5-star property blending historic charm with contemporary design. With beautifully appointed rooms, the hotel attracts guests who value style, comfort, exceptional service and a strong connection to local food, wine and culture.

Package & Lifestyle:

• $100,000 salary + super 
• Free onsite accommodation – 3-bedroom, 2-bathroom house
• Commence Early November 2026
• Excellent regional lifestyle with full services, schools, healthcare and transportation

The Role:

Reporting to ownership, the General Manager will oversee all aspects of hotel operations while actively driving business performance, guest experience innovation and team engagement.

This is a visible, involved leadership role requiring someone equally comfortable reviewing financials, refining systems, engaging with guests, and rolling up their sleeves on the floor when needed.

Key areas of focus include:

• Driving revenue growth and operational performance
• Elevating guest experience through detail, service delivery and innovation
• Leading and developing a small, high-performing team
• Implementing and refining systems, procedures and standards
• Building strong relationships with local producers, partners and the community
• Acting as brand ambassador and ensuring consistency across every guest touchpoint

Key Responsibilities:

• Lead day-to-day hotel operations with a strong guest-first focus
• Drive commercial outcomes through budgeting, forecasting and revenue strategies
• Identify and implement enhancements that improve guest experience and repeat visitation
• Foster a strong internal culture built on accountability, pride and service excellence
• Manage guest relations proactively, turning feedback into opportunity
• Ensure compliance across WHS, licensing and brand standards
• Maintain a high standard of presentation across all areas of the property

About You:

• Proven experience as a General Manager or senior leader within luxury or boutique hospitality
• Strong commercial and financial acumen with hands-on operational capability
• Technically confident and comfortable with property systems (RMS experience desirable)
• A natural relationship-builder, both internally and externally
• Detail-driven, yet strategic in thinking
• Approachable, grounded leadership style with high standards
• Passionate about guest experience, regional hospitality and premium service

The Employer:

Join a fantastic company that genuinely values its people and believes that happy, supported managers create engaged teams and valued teams create exceptional guest experiences. Enjoy a supportive management structure, a positive and people-focused working environment, and access to Employee Assistance Programs designed to support your wellbeing and success.

How to apply:

If you are ready to start your remote adventure and feel you are the right candidate for this role, we would love to hear from you – please forward your resume to ••••@mlkarecruitment.com.au or click ‘Apply Now’ above.

All applications are handled on a confidential basis.

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