SHAPE THE FUTURE OF CLIENT RELATIONSHIPS. LEAD RETENTION STRATEGY ACROSS A $2 BILLION PORTFOLIO.

At Compass Group Australia, we don’t just manage contracts—we build lasting partnerships. As General Manager – Retention, you will spearhead the development of a high-performance retention culture across our organisation, ensuring our clients see us as an indispensable long-term partner.
Reporting to the CGA leadership team, this senior role oversees retention strategy for our entire client base—over $2 billion in revenue. You will work closely with senior executives both within Compass and across client organisations to deliver best-in-class retention practices, reduce tender risk, and drive commercial value.

• Lead CGA’s national retention strategy, focused on contract continuity and executive engagement.
• Oversee a team of senior Strategic Partnership Managers driving the contract lifecycle across key strategic accounts.
• Build trusted, multi-level client relationships, acting as a senior ambassador for CGA and ensuring executive-to-executive connection with client C-suites.
• Translate client insights into actionable retention plans, working closely with operational and commercial leaders.
• Embed tools, systems, and cultural programs to develop retention capability from frontline to executive levels.
• Drive platform improvements, governance, and forecasting to ensure real-time visibility on retention performance and risks.
• Actively contribute to business growth through extension, repricing, and adjacent opportunities within existing client accounts.