General Manager

at  Roberts Resorts Communities

POSITION SUMMARY:

The General Manager oversees all aspects of resort operations, including planning, organizing, and leading the team. They are responsible for maintaining the integrity of the resort, implementing policies and procedures, and fostering cooperation with government agencies. Additionally, they coordinate between departments to ensure the delivery of high-quality service to guests and residents.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in hospitality management, Business Administration, or related field preferred.
• Minimum of 5 years of experience in resort management or a similar leadership role, with proven success in overseeing operations and leading teams.
• Strong knowledge of the hospitality industry, including trends, regulations, and best practices.
• Excellent understanding of financial management principles, including budgeting, forecasting, and profit and loss analysis.
• Experience in customer service and guest relations, with a focus on delivering exceptional experiences and fostering guest loyalty.
• Demonstrated leadership abilities, including team building, coaching, and performance management.
• Proficiency in computer systems and software relevant to resort management, such as property management systems and Microsoft Office Suite.
• Relevant certifications or training in areas such as hospitality management, leadership, and customer service are advantageous.

PHYSICAL REQUIREMENTS:

• Constantly stand, walk, push, pull, lift grasp, bend and kneel; Frequently use arms and hands
• Manual dexterity for handling paperwork and using office equipment
• Clear vision and hearing for reviewing documents and communicating effectively
• Capability to lift up and carry up to 30 pounds

Please refer the Job description for details