JOB SUMMARY

As the most senior member of the restaurant management team, you will lead the site proactively and efficiently. Responsible for upholding standards across the whole service you will also help cultivate an inspiring environment for staff to learn and prosper. Amazing hospitality will be your number one priority but with a mindfulness to upholding all legal standards of cleanliness and training. The ability to demonstrate effective and cooperative team working with colleagues at all levels is a prime requirement of the role.

WHO WE ARE

Starting as a street food van, and the first to bring Neapolitan pizza to Newcastle, we now have a thriving mobile catering arm alongside two restaurants. Our pizza is award winning, creative and has featured on several BBC TV shows!
I Scream for Pizza is our take on a New York inspired pizza and ice cream joint, serving up interesting and exciting 20” slices and home made ice cream, using local dairy milk. Our Quayside venue is small but mighty, with a great reputation in the Newcastle hospitality scene. We only have 15 internal covers, and do a roaring trade on grab & go plus Uber.
We are always looking to improve what we do and are looking for our next GM to help us be the best we can be and take our service to the next level. We are a hands-on and supportive senior management team but require someone who can work autonomously on service and always has the restaurants best interests at heart.
Due to the size of site and team this is a service heavy role, with clearly defined admin hours outside trading time. If you want to hide in an office, this isn’t for you!
I Scream for Pizza is about delivering exceptional New York pizza and ice cream. Our company’s mission is PIZZA. PEOPLE. PASSION & PROGRESS.
Delivering excellent Pizza is our purpose. People come first in all the decisions we make. We cultivate Passion in our people and customers through uncompromising products, training and service. We always look for Progress in everything we do. The company has two separate brands one serving woodfired Neapolitan pizza and I Scream for Pizza which focuses on large New York pies and sundaes. We are committed to making as much as we can in house, and as a young brand to building a strong pizza business that puts excellent food, service and the people who work for the business at its heart.

• Show genuine passion for hospitality and everything it entails, particularly the products we provide
• Consistently deliver superior customer service and hold all team members to this high standard
• Engage and progress your team but also learn and improve your own skills
• Complete financial reporting to a high standard
• Rotas & staff management
• Reach and exceed target GPs through good controls and understanding of stock, wastage, and any other impacting factors
• Support the Kitchen Manager in day to day and long-term objectives
• Be responsible for the hiring of team members
• Promote the “vibe” and service standards as laid out by the senior management team
• Work to KPIs outlined by senior management
• Maintain high standards of quality control, hygiene and health and safety
• Order and appropriately manage stock as and when required
• Respond to customer queries and complaints
• Proactive and efficient problem solving