Freshwater Quality Management is seeking an experienced, motivated and commercially astute General Manager to lead the operational and financial performance of our Hospitality and Tourism division. This is a senior-management opportunity suited to a dynamic professional who thrives in a fast-paced environment and has a proven track record of driving business growth, operational efficiency and exceptional customer service.

Freshwater Quality Management operates in the Kimberley region and has a team of approximately 20 employees, with the headcount growing to around 70 during seasonal periods. This role will be support by the HMC Group’s shared services departments, including Human Resources, Finance and Legal.

Businesses within Freshwater Quality Management include:

Bungle Bungle Savannah Lodge & Guided Tours – Eco-accommodation in the heart of Purnululu National Park & Guided walking tours, also providing authentic indigenous tourism experiences. 

Freshwater East Kimberley Apartments – Kununurra’s leading accommodation offering with sixty resort-style apartments.

The PumpHouse Restaurant – an iconic Kununurra dining establishment on the banks of the Ord River offering a quality dining option to locals and visitors alike.

About the role:

As the General Manager, you will be responsible for the overall operational and financial success of Freshwater Quality Management, ensuring business objectives are achieved while identifying opportunities for growth and continuous improvement.

Reporting directly to the Managing Director of the Group, you will oversee multiple operational sites, lead strategic initiatives, manage capital works, and develop high-performing teams while ensuring focus on compliance, profitability, and growth across the businesses.

This role is ideally suited to a proven hospitality leader with experience managing multiple venues, sites, or business units within a complex operational environment. You will be a highly effective people leader who can build high performing teams. While oversight of infrastructure and capital works is an important component of this role, the primary focus is on operational leadership, commercial performance, and team management across diverse tourism and hospitality portfolio.

A strong understanding of food and beverage operations is essential, alongside experience leading broad hospitality operations and delivering outstanding guest experiences.

Key duties and responsibilities:

Operational Leadership

• Drive operational and financial performance across multiple hospitality and tourism businesses
• Identify and implement process improvements that enhance efficiency, service delivery, and customer satisfaction.
• Ensure compliance with all relevant legislation, regulations, licences, permits, and company policies.
• Ensure adequate insurance coverage and operational compliance requirements are maintained.

Oversee Assets and Facilities

• Ensure accommodation, restaurant, tourism and transport assets are well maintained and professionally presented.
• Coordinate maintenance programs and capital improvement projects.
• Support future growth opportunities through infrastructure and business improvements.

Financial Oversight

• Prepare annual budgets and forecast for approval by the Managing Director.
• Monitor financial performance and identify opportunities for cost efficiencies and commercial optimisation.
• Drive revenue growth and profitability across the division.

Leadership and Team Development

• Lead, mentor, and develop department leaders and operational teams.
• Foster a culture of accountability, collaboration, engagement, and continuous improvement.
• Manage performance, succession planning, and employee development initiatives.

General

• Ensure consistently high customer service standards across all businesses.
• Monitor customer feedback and implement improvements where required.
• Work closely with Sales and Marketing to maximise occupancy, visitation and revenue opportunities.
• Ensure all businesses operate safely and in accordance with relevant legislation, licences, permits and company requirements.
• Promote a strong workplace health and safety culture.
• Manage operational, compliance and reputational risks appropriately.

About you:

Experience and Qualifications

• Significant management experience within the hospitality and tourism industry.
• Previous experience managing a business with multi venues/sites (cluster manager) very advantageous.
• Proven experience coordinating asset maintenance programs and infrastructure improvement projects to ensure facilities are well maintained, professionally presented, and delivered within approved budgets and timeframes.
• Current unrestricted drivers licence.

Essential Skills and Attributes

• Strong operational and commercial management capability.
• Extensive knowledge of the hospitality and tourism sectors.
• Exceptional communication, stakeholder engagement, and relationship-building skills.
• Strategic thinker with a hands-on leadership approach.
• Strong problem-solving and decision-making abilities.

Why join us?

This is a unique opportunity to build on your leadership experience while managing a portfolio of well-established tourism and hospitality businesses in one of Australia's most remarkable regions.

Benefits

• Competitive salary package.
• Opportunity to step into a broad General Manager role with responsibility across multiple businesses.
• Work alongside an experienced and supportive senior management team.
• Significant autonomy and opportunity to influence business performance and growth.
• Diverse and rewarding role spanning accommodation, tourism, hospitality and food & beverage operations.
• Professional development and career growth opportunities.
• Relocation and accommodation assistance may be available for the successful candidate where required.

If you are a strategic and results-driven hospitality leader with a passion for operational excellence, commercial growth, and team development, we would love to hear from you.

To apply, please submit a cover letter addressing your suitability for the role and a current resume. Only shortlisted candidates will be contacted.

We reserve the right to close the recruitment process early. We respectively request no agency referrals.

Please note to apply for this role, you must have current working rights in Australia.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How many years' experience do you have as a general manager?

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