General Manager at Serco Plc

Borough of Swale, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Motivation, Operational Excellence, Safety Standards, Customer Experience, Business Strategy, Financial Management, Stakeholder Management, Communication, Collaboration, Innovation, Trust, Care, Development, Engagement

Industry

Facilities Services

Description

Location: Swale, Kent, ME10 4N Working Hours: 39 hours per week Salary: Band 4 + excellent benefits Be part of something exciting. As a General Manager in our Leisure team, you’ll lead the day-to-day operations across our leisure site ensuring they’re safe, welcoming, and high performing. You’ll shape strategy, inspire teams, and help communities enjoy accessible, high-quality leisure experiences. What you’ll do: Lead and motivate multi-site teams to deliver outstanding service and operational excellence. Ensure facilities meet the highest standards for safety, cleanliness, and customer experience. Develop and deliver business strategies and annual plans in line with contractual and growth objectives. Manage financial performance, driving efficiency and profitability through effective resource planning. Build strong relationships with customers, partners, and stakeholders to promote the ‘Serco Way’. Foster a culture of trust, care, innovation, and pride — supporting staff engagement and development. What you’ll bring: Proven experience managing multi-site leisure or facilities operations. Strong leadership skills, with the ability to motivate and develop diverse teams. Excellent business acumen, including experience managing budgets and delivering results. The ability to think strategically and translate plans into measurable outcomes. A collaborative approach with great communication, influencing, and stakeholder management skills. What we offer: Holidays: 21 days plus bank holidays Health and wellbeing: Free use of the gym and on-site exercise facilities, 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres. Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression. Pension: Up to 6% contributory pension scheme Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel. Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community. Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. Discover more about our benefits (moreleisure.com) #leisurejobs Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate. *Google Chrome is the preferred browser to access Serco careers website*

Responsibilities

Lead the day-to-day operations across the leisure site ensuring safety, cleanliness, and high performance. Shape strategy and inspire teams to deliver accessible, high-quality leisure experiences.