General Manager at SERVE Hospitality Group

Plymouth, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

58000.0

Posted On

02 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Development, Financial Management, Budgeting, Labor Cost Control, Food Cost Control, Guest Experience, Inventory Management, Vendor Management, Performance Evaluation, Staff Training, Problem Solving, Communication, Operational Standards, Health Compliance, Safety Compliance

Industry

Restaurants

Description

About the Role Tropical Smoothie Cafe is seeking an experienced and high‑energy General Manager to lead daily operations, develop talent, and drive strong financial results. You will be the key leader responsible for cultivating an exceptional guest experience and upholding our high operational standards. Why Join Us? Competitive salary of $55,000 - $58,000 annually, plus a performance‑driven bonus of up to 1% of store sales (average $10,000) Work‑life balance with flexible scheduling, a five‑day workweek, and consistent closing times (9 pm). Clean, healthy environment- no fryers, no grease, just fresh ingredients. Career growth opportunities with clear internal promotion pathways. Back‑office support with recruiting, payroll, and administrative assistance. SERVE benefits package including medical, dental, and vision insurance, plus a 401(k) with 4% company match (eligibility based on tenure, age, and hours requirements). Key Responsibilities: Leadership & Team Development Lead, coach, and inspire a team of 15 – 25 employees. Conduct ongoing training, development, and performance evaluations. Ensure strong communication and a positive team culture. Operations & Guest Experience Oversee daily cafe operations to ensure consistent, high‑quality execution. Maintain exceptional guest service standards and resolve concerns promptly. Ensure adherence to brand standards and safety/health compliance. Financial & Performance Management Manage budgets, control labor and food costs, and drive profitability. Analyze performance metrics and implement improvement strategies. Achieve or exceed internal audit and health inspection standards. Inventory & Vendor Management Oversee ordering, inventory levels, and vendor relationships. Ensure proper food handling, storage, and product rotation. Our Ideal Candidate: Required Qualifications: 2+ years of restaurant management or supervisory experience. Strong leadership, communication, and problem‑solving skills. Ability to work a flexible schedule, including weekends and holidays. Valid driver’s license and authorization to work in the U.S. Preferred Qualifications: ServSafe Manager Certification. Experience managing fast‑casual or multi‑unit restaurant teams. Physical Requirements: Ability to stand or walk for extended periods. Ability to lift up to 30 lbs. Approximately 50 hours per week of onsite work. Join Our Team Apply today and start your adventure with SERVE Hospitality Group. Let’s blend up some brilliance together! SERVE Hospitality Group is an Equal Opportunity Employer.

Responsibilities

Lead daily cafe operations and manage a team of 15-25 employees to ensure high-quality guest experiences. Drive profitability by managing budgets, controlling costs, and maintaining strict brand and health standards.