General Manager - SEVERNA PARK at Hand & Stone - 6455 Dobbin Rd - Columbia, MD

, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

55000.0

Posted On

12 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Sales growth, P&L management, Team recruitment, Staff development, Customer experience, KPI analysis, Operations management, Marketing, Community outreach, Strategic planning, Communication, Business acumen, Scheduling, Performance management

Industry

Wellness and Fitness Services

Description

Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Hand & Stone Massage and Facial Spa – SEVERNA PARK (550 Governor Ritchie Hwy Suite I, Severna Park, MD 21146) is seeking a high-impact, performance-driven General Manager to lead both the team and the business. This role is ideal for a people-first, servant leader who can build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability. You’ll own spa performance while developing a team that consistently delivers results. Lead the Business Spa operations and overall performance Sales growth, membership performance, and profitability Key metrics, reporting, and P&L ownership Build the Team Recruit, hire, and retain a high-performing team Lead, coach, and develop your team with a people-first mindset Build a culture of accountability, engagement, and service excellence Ensure a World Class Client experience (WCCE) across all touchpoints Drive the Results Increase revenue through memberships, service utilization, and retail performance Use reporting and data to identify opportunities and improve results Optimize scheduling and staffing to support both service and business needs Execute local marketing and community outreach initiatives What We’re Looking For 3–5 years of leadership experience Proven success driving sales and team performance Strong communication and leadership skills A balance of people leadership and business acumen Strong experience working with KPIs is required P&L experience strongly preferred Comfort in a fast-paced environment Flexible schedule (nights/weekends/holidays) What’s in it for You Medical, Vision, Dental, Life Insurance 401K with 5% company match Base salary + performance-based bonuses Paid Time Off Service & product discounts Strong support system and people-first culture Growth opportunities within a multi-unit organization Who We Are FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first. We can’t wait to meet you!

Responsibilities

The General Manager is responsible for overseeing spa operations, driving sales growth, and managing profitability through effective P&L ownership. They will also lead, recruit, and develop a high-performing team to ensure a world-class client experience.