ADDITIONAL INFORMATION

Job Number25095748
Job CategoryProperty Leadership
LocationSheraton Grand Mirage Resort Port Douglas, 168-190 Port Douglas Road, Port Douglas, Queensland, Australia, 4877
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

PREFERRED SKILLS AND KNOWLEDGE:

• Ability to creatively execute against strategy and drive results; can create unique guest experiences and maximize revenue within the brand framework
• Strong organization skills
• Financial management and analytical skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting, and capital expenditure planning
• Ability to evaluate business trends, determine applicability, and modify business strategies accordingly
• Ability to manage customer preference, loyalty, and engagement
• Ability to take constructive action without relying on directions from others
• Ability to network and build relationships to grow the business
• Strong problem-solving skills; encourages new innovative solutions when appropriate
• Strong communication skills (verbal, listening, writing, presentation)
• Effective influence, consensus building, and negotiation skills
• Ability to effectively manage and support change
• Strong associate relations and customer relations skills
• Proven success in talent management and manpower decisions

EDUCATION AND PROFESSIONAL CERTIFICATION:

• Bachelor’s degree in related area, or equivalent relevant experience