• Interact with guests to create a memorable experience, actively seeking their insights to enhance their time in your venue.
• Collaborating with the Employee Experience manager to keep your team engaged and manage staff turnover below a quarterly target percentage.
• Conducting HR meetings with the guidance of the People team.
• Supporting the People Team by training new management trainees in the business.
• Working alongside the Talent Partner to identify and hire the best team for your venue.
• Ensuring your venue meets the required standards in accordance with company policy.
• Keep accurate records of incidents, report in line with company policy, and escalate when necessary.
• Fully manage the P&L, create, and deliver 90-day business plans.
• Collaborating with the L&D team to deliver an upskilling training plan for your team.
• Monitor the atmosphere to guarantee cleanliness, appropriate music and lighting levels, and a comfortable temperature for our guests.
• Complete specific projects aligned with the business plan, organise weekly management meetings, and monthly team meetings, focusing on effective communication.
• Operate the venue within its licensing limits, and collaborate with the Deputy to manage stock for achieving sales and GP targets.
• Prioritise guest experience in all daily duties and maintain a safe work environment, resolving any issues promptly.
• Oversee the door team daily to ensure a welcoming arrival and a positive experience for every guest.
• Complete weekly rotas in advance, aligning with labour targets.
• Compile weekly sales reports for the Area Manager and identify successes and challenges faced.
• Execute all reasonable tasks requested by your direct line manager and/or the extended Ops Team.
  This is not an exhaustive list and other duties will fall within the remit as assigned by your line manager.

We’ve got a transparent interview process:

• Initial phone/video call with our Vibe and Hire Lead.
• Psychometrics test to discover strengths and development areas.
• SWOT analysis of assigned venue and to be presented to the Area Manager at 1st stage interview.
• Final stage interview with the Ops Director.

Applying is easy, simply click apply, fill in your details and upload your CV