General Manager | State College Springhill Suites at SHANER

State College, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

0.0

Posted On

12 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel management, Financial budgeting, Revenue management, Staff leadership, Customer service, Sales and marketing, Property management systems, Payroll control, Purchasing control, Conflict resolution, Training and development, Safety compliance, Hospitality operations, Strategic planning, Communication

Industry

Hospitality

Description

* Be available to work a flexible schedule, including weekends, holidays, and varied shifts. * Focus on achievement of hotel financial goals / budget targets. * Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals. * Develop accurate and aggressive long and short-range financial objectives consistent with property objectives. * Ensure that all Shaner and franchise operating standards are followed. * Be accessible to guests and employees. * Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. * Handle guest complaints ensuring guest satisfaction. * Assist staff with their job functions to ensure optimum service to guests. * Leads all aspects of employee performance to ensure productivity and a quality work environment. * Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments. * Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections. * Other duties as assigned Responsibilities The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property’s sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community. Qualifications * Minimum of five years of progressive leadership experience in the hospitality industry. * Ability to satisfactorily communicate with guests, management and co-workers to their understanding. * High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred. * Bilingual English/Spanish a plus. * Knowledge of budget preparation and cost controls. * Working knowledge of all hotel departments. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to write routine reports and correspondence. * Ability to speak effectively before groups of customers or employees of organization. * Ability to apply good judgment to carry out instructions. * Knowledgeable of the property management system. * Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com! Shaner Hotels has an amazing opportunity at our 72-room State College Springhill Suites, located in the beautiful Williamsburg Square just minutes from Penn State University. We combine a colonial style hotel with the old-world feel mixed with modern amenities. This location will be a great backdrop to your hospitality career.

Responsibilities

The General Manager oversees all hotel operations, ensuring adherence to corporate policies and franchise standards while focusing on guest satisfaction and profitability. They lead the sales team, manage staff performance, and maintain high standards for cleanliness and safety across all departments.