WHO ARE WE?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about “things” but themeaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it’s inspired by humans by you.
Therefore, we focus on our clients’ needs; finding new ways to simplify their lives and how they do things.We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions andhow we approach adding value within the company.

MINIMUM QUALIFICATION

• Grade 12/Standard 10/NQF 4
• Relevant qualification/certification
• RE05 (Representative) who is FAIS compliant.

MINIMUM EXPERIENCE

• Minimum 8 years’ experience in Key Account Management

KNOWLEDGE AND SKILLS

Driving sales and profitability
Manage partnerships and communication
Strategic and Operational Call Centre control and reporting
Budgeting, expense management and audits
Management of employees

Responsible for managing the operations of a single call centre or business segment. Oversees operating systems including policies, procedures, and operating structure. Establishes and implements product/service standards. Responsible for analysing operations and efficiency of the call centre. May build industry relations, communicating technologies, and operational concerns through industry networking. Also needs to obtain new campaigns from internal clients and builds the credibility of the call centre with potential clients.