General Manager at Swickard Shared Services, d/b/a Swickard Auto Group

Palo Alto, California, United States -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Profitability, Team Development, Guest Experience, Financial Acumen, Communication Skills, Operational Excellence, Coaching, Accountability, Collaboration, Data-Driven Decision-Making, Luxury Retail, Servant Leadership, High-Performance Culture, P&L Management, Hospitality

Industry

Motor Vehicle Manufacturing

Description

Description Lead a Flagship Luxury Operation | Full P&L Ownership | High-Performance Culture | Executive Impact = Compensation: Guaranteed Base Salary with commissions based off NET profitability The General Manager is fully accountable for the performance, culture, and guest experience of Mercedes-Benz of Palo Alto. You will lead all dealership operations—Sales, F&I, Fixed Operations, and Administration—with a focus on profitability, team development, and an exceptional, hospitality-driven guest experience. This role requires a hands-on, high-standards leader who can operate at scale, develop strong leaders, and deliver consistent results in a luxury environment. Key Responsibilities: Own full P&L accountability for Mercedes-Benz of Palo Alto, driving revenue growth, gross profit, expense discipline, and overall financial performance across all departments. Lead the guest experience end-to-end, ensuring every interaction reflects Mercedes-Benz brand standards and Swickard’s hospitality-first values, with consistent focus on CSI, NPS, and reputation. Build, develop, and retain high-performing leadership teams across Sales, F&I, Fixed Operations, and Administration through coaching, accountability, and clear expectations. Drive operational excellence through systems and standards, ensuring consistent execution of Swickard SOPs, strong cross-department collaboration, and data-driven decision-making using CRM, DMS, and KPI reporting. Serve as the strategic leader and external face of the dealership, partnering with OEM leadership, corporate teams, and community stakeholders while supporting enterprise initiatives across the Swickard platform. Qualifications 7+ years of progressive automotive leadership experience Prior General Manager or Senior Director-level experience strongly preferred Proven success leading luxury or high-line dealerships (Mercedes-Benz experience a plus) Demonstrated track record of profitability, team development, and guest satisfaction Strong financial acumen with deep understanding of dealership KPIs Ability to lead through standards, systems, and coaching—not chaos Executive-level communication skills and professional presence High integrity with a servant-leader mindset Comfortable operating in a fast-paced, high-expectation luxury environment Physical Requirements Sitting: The majority of the workday is spent sitting at a desk, using a computer and phone. Standing and Walking: There may be times when the general manager needs to stand, walk around the dealership, or attend meetings. Reaching and Bending: The manager may need to reach for files, supplies, or equipment. Lifting: Occasionally, there might be a need to lift or move documents, supplies, or equipment. Why Join Swickard Lead a prestige Mercedes-Benz store in a top-tier luxury market Operate with clear standards, strong systems, and corporate support Competitive executive compensation tied to performance Long-term career runway across 40+ rooftops and premium brands A culture built on hospitality, accountability, and doing the right thing Competitive benefits package: Insurance: medical, dental, vision, life and pet insurance Optional disability coverage 401k plan Paid Holidays PTO At Swickard Automotive Group, we’re a hospitality company that happens to sell cars. We operate premium automotive brands across the West Coast, Alaska, and Hawaii, and we scale success through clear standards, strong systems, and people-first leadership. Mercedes-Benz of Palo Alto represents one of the most respected luxury brands in the world—serving a discerning, high-expectation guest base in one of the most competitive automotive markets in the country. This is a flagship leadership role for an operator who knows how to blend luxury retail excellence, disciplined execution, and servant leadership. #T5

Responsibilities

The General Manager is accountable for the performance, culture, and guest experience of the dealership, leading all operations with a focus on profitability and team development. This role involves driving revenue growth and ensuring exceptional guest experiences that align with brand standards.