GENERAL MANAGER WANTED – THE BUXTED INN

Location: The Buxted Inn, East Sussex
Start Date: Immediate / September 2025
Salary: Competitive + Bonus Structure
Contract Type: Full-Time, Permanent
Reports To: Directors / Group Operations Manager
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THE ROLE

We’re looking for a commercially driven, hands-on General Manager to lead our flagship site — The Buxted Inn, a successful 8-room hotel, restaurant, and pub in the heart of East Sussex.
This isn’t just a GM job — it’s a career-defining leadership opportunity. You’ll play a key role in shaping the future of the site, growing the business, leading the team, and delivering exceptional guest experiences.

As the senior-most leader on-site, you’ll be accountable for:

• Day-to-day operations across bar, kitchen, FOH, and hotel
• Strategic business growth and commercial delivery
• Guest experience and customer service standards
• Stock, labour, and compliance control
• Leadership, recruitment, training, and team performance
• Events planning, marketing initiatives, and community engagement

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KEY RESPONSIBILITIES

• Deliver consistent revenue growth across all departments
• Maintain tight control over labour, stock, and GP margins
• Complete weekly stock takes and ensure smart ordering practices
• Lead structured shift handovers and communicate operational performance daily
• Oversee the 8-bedroom hotel — including OTA pricing, reviews, and housekeeping
• Host and chair weekly management meetings with directors
• Manage inventory across consumables, FOH supplies, and hygiene stock
• Ensure full compliance across H&S, fire safety, food hygiene, and cellar standards
• Coordinate events, promotions, and themed nights to drive trade
• Motivate and develop your team through training, 1-to-1s, and structured feedback
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