General Manager at The h.wood Group

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fine Dining Management, High-Volume Operations, Strategic Leadership, Financial Controls, Labor Management, Guest Experience Optimization, Performance Management, Staff Mentorship, Compliance Standards, Recruitment, Problem Solving, Operational Systems

Industry

Hospitality

Description

ABOUT US: The h.wood Group is a Los Angeles based lifestyle and hospitality company with establishments and events across the United States and Europe. We are committed to providing a warm, inviting, and uniquely lavish experience for our diverse clientele. Our company is built on integrity, creating the world’s best restaurants, nightlife, and events. ROLE SUMMARY: We're excited to bring our flagship Delilah brand to NYC! Lady Delilah, opening fall 2026, is seeking a General Manager with significant, seasoned experience in fine dining and high-volume establishments. The GM will oversee day-to-day operations while providing strategic guidance, coaching leadership teams, and partnering closely with corporate departments to drive operational excellence and elevate the guest experience. The ideal candidate is forward-thinking, hands-on, and passionate about fostering a high-performance culture rooted in hospitality and accountability. RESPONSIBILTIES: * Provide high-level leadership and mentorship to all venue leaders, including Assistant General Managers, Floor Managers, and key department heads. * Collaborate with corporate Operations Directors and Human Resources on strategic initiatives, performance goals, and compliance standards. * Maintain exceptional service standards while continuously improving operational systems, guest experience, and profitability. * Oversee scheduling, labor management, and financial controls to align with budgeted KPIs and company expectations. * Manage and respond to complex guest concerns with a solutions-driven, hospitality-first approach. * Serve as the escalation point for sensitive employee matters, ensuring proper documentation and alignment with HR protocols. * Lead all pre-shift meetings, venue trainings, and performance management processes, fostering a culture of excellence, accountability, and development. * Ensure consistent and compliant food safety, labor, alcohol service, and cleanliness standards across all shifts. * Partner with the recruitment team to attract and retain top talent, and lead hiring efforts for leadership-level roles. * Represent the brand with integrity, professionalism, and consistency in all internal and external communications. * Be physically present during peak service hours and high-impact events to support team execution and guest satisfaction. * Other tasks as assigned REQUIREMENTS: * 7+ years of leadership experience in upscale or fine dining, with at least 4 years in a multi-manager or GM capacity * Must have a Manager-level Food Handlers Card * Demonstrated ability to lead large teams, develop emerging leaders, and build strong operational systems. * Strong knowledge of both front and back of house operations, including labor law compliance, POS systems, and cost controls. * Excellent problem-solving skills and ability to manage competing priorities under pressure. * Charismatic, approachable, and professional with a strong presence on the floor. * Flexible schedule, including nights, weekends, and holidays as needed. * Must be able to stand during entire shift, often up to 8 hours with frequent bending, squatting, and lifting plates, boxes, and objects up to 30lbs. JOB DETAILS AND BENEFITS: * Full-time, exempt leadership role * Health, dental, vision, and life insurance with company contribution (available after 60 days) * Company dining discounts * Flexible paid time off policy * Opportunity to grow within one of the most dynamic hospitality groups in the country

Responsibilities

Oversee day-to-day operations of a high-volume fine dining establishment while providing strategic guidance and coaching to leadership teams. Drive operational excellence and elevate the guest experience through rigorous service standards and financial oversight.