General Manager at The NOW Fort Worth Alliance

Rancho Santa Margarita, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

85000.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Guest Experience, Business Performance Oversight, Mentoring, Sales Driving, Profitability Management, Communication, Initiative, Motivation, Recruiting, Hiring, Coaching, Scheduling, Payroll Management, Budget Monitoring

Industry

Description

Benefits: An environment where diversity is celebrated A positive, empathetic, and supportive team and company Team member discounts Aesthetically inspiring work environment Career growth opportunities Complimentary monthly massage Competitive compensation + generous bonus potential 401(k) Bonus based on performance Company parties Competitive salary Free food & snacks Free uniforms Paid time off Training & development The General Manager leads the Experience Guide and Massage Therapist teams while overseeing daily boutique operations, guest experience, and overall business performance. This role focuses on inspiring and mentoring the team, driving sales and profitability, and ensuring every guest interaction reflects The NOW’s Brand Truths. We are looking for a strong leader who is organized, motivated, guest-centric, and thrives in a fast-paced environment. Success in this role requires strong communication, initiative, and the ability to motivate others to achieve results. The General Manager serves as an ambassador of The NOW’s culture and values: LIVE IN THE NOW • KINDNESS IS MAGIC • CARE FOR THOSE WHO CARE FOR OTHERS • AUTHENTICITY ALWAYS Key Responsibilities Recruit, hire, and develop Experience Guides and Massage Therapists Coach, mentor, and manage team performance Ensure exceptional guest experiences and resolve guest concerns Manage scheduling, payroll, and staffing needs Monitor budgets, sales performance, and P&L Track KPIs and drive membership and retail sales Maintain cleanliness, safety, and compliance standards Oversee inventory, daily cash flow, and boutique operations Support local marketing, partnerships, and community engagement Manage online reviews and guest feedback Qualifications 2+ years of management experience Experience in a fast-paced, high-volume environment Sales-driven with a proven ability to build a loyal guest base Strong business acumen (P&L, budgets, labor forecasting) Excellent communication and leadership skills Wellness, spa, or membership-based business experience preferred Flexible schedule including nights, weekends, and holidays Why The NOW Competitive salary + bonus potential Health, dental, and vision benefits 401(k) with company match Monthly cell phone stipend Complimentary monthly massage Career growth opportunities Beautiful, inspiring work environment Team member discounts Supportive and positive team culture About The NOW The NOW is a modern massage boutique designed as a space to disconnect from daily stress and reconnect with yourself. We provide a spa-like experience without the high cost or exclusivity of a traditional spa, allowing our Massage Therapists to focus on delivering high-quality healing services in a calm, supportive environment.

Responsibilities

The General Manager is responsible for leading the Experience Guide and Massage Therapist teams while managing daily boutique operations, guest experience, and overall business performance. This includes inspiring and mentoring staff, driving sales and profitability, and ensuring brand standards are met in every guest interaction.