JOB SUMMARY

We are seeking an experienced and dynamic General Manager to oversee the daily operations of our establishment. The ideal candidate will possess a strong background in the hospitality sector, demonstrating exceptional leadership skills and a passion for delivering outstanding service. This role requires a hands-on approach to managing both front-of-house and back-of-house operations, ensuring that all aspects of the business run smoothly and efficiently.

SKILLS

• Proven experience in management roles within the hospitality sector, particularly in restaurants and/or hotels.
• The ability to keep calm under pressure and exude confidence to both customers and staff.
• Excellent leadership skills with the ability to motivate and manage a team effectively.
• Exceptional organisational skills with attention to detail in both service delivery and operational processes.
• In-depth Food & Beverage knowledge, with a particular focus on high quality, fresh food, wine knowledge and cellar management.
• Strong interpersonal skills to build rapport with staff and guests alike, ensuring a welcoming atmosphere.
• Good knowledge of POS and Microsoft office systems.
• Excellent verbal and written communication skills.
  If you are passionate about delivering exceptional service and have the necessary experience to lead our team, we encourage you to apply for this exciting opportunity as our General Manager.

• Oversee daily operations to ensure smooth functioning of the restaurant and hotel environment and ensuring high standards of food quality and customer service.
• Supervise staff, providing guidance and support in their roles to foster a positive work environment.
• Manage staff levels and recruitment including advertising for vacancies and organising weekly rotas.
• Be involved with business development including marketing and ways to improve the business offering.
• Lead team management initiatives, including training, performance evaluations, and scheduling.
• Ensure high standards of customer service are maintained at all times, enhancing guest satisfaction.
• Collaborate with kitchen staff to develop menus that reflect current trends and customer preferences.
• Monitor inventory levels and order supplies as needed to maintain operational efficiency (including quarterly stocktakes).
• Implement health and safety and hygiene protocols to ensure compliance with local regulations and standards.
• Organise and oversee weddings and other events from initial enquiries to finish to ensure a perfect experience for our guests.