GUEST EXPERIENCE

• Anticipate and accommodate guest needs to exceed expectations.
• Uphold the highest service and quality standards for food, beverages, and overall guest satisfaction.
• Monitor guest feedback, including reviews and social media platforms, and take corrective actions as needed.

SKILLS & COMPETENCIES

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills, fluency in English is essential; Arabic proficiency is a plus.
• Commercially astute with proven problem-solving and decision-making skills.
• Ability to manage high-pressure, fast-paced environments and multiple priorities.
• Advanced understanding of budgeting, P&L management, and financial forecasting.

EDUCATION & EXPERIENCE REQUIREMENTS

• Education: Bachelor’s Degree in Business, Hospitality Management, or a related field (Master’s preferred).

EXPERIENCE

• Minimum of 7–10 years of experience in the hospitality, F&B, or entertainment industry with a proven track record in managing high-volume operations.
• Strong experience in internationally recognized venues or global hospitality brands, demonstrating the ability to operate at international standards.
• Experience working in multicultural environments and adapting to diverse customer preferences and regional market dynamics.
• Proven ability to curate exceptional guest experiences, integrating local cultural nuances with global operational excellence.
• Proficiency in Windows MS Office, POS systems, and back-office reporting tools.
• Working knowledge of profitability analysis, budgeting, P&L management, and cost control.
• Familiarity with global trends in food and beverages, culturally driven.

GENERAL REQUIREMENTS

• Proficiency in the local market in F&B industry
• Knowledge of UAE labor laws and health and safety regulations.

ROLE OVERVIEW

The General Manager will lead day-to-day operations to deliver exceptional guest experiences, oversee team performance, and ensure that Time Out Market remains a benchmark for hospitality excellence in Abu Dhabi.