General Manager at Unchained

North Liberty, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Interpersonal Skills, Technical Knowledge, Sales Experience, Service Management, Customer Relations, Financial Management, Quality Assurance, Team Management, Problem-Solving, Multitasking, Coaching, Mentorship, Inventory Management, Safety Protocols

Industry

Wholesale Building Materials

Description

Description Come join our team and open the door to an amazing career at Dan’s Overhead Doors & More! We have an immediate need for a General Manager at our North Liberty, IA location. Dan’s Overhead Doors & More is one of Iowa’s leading garage door companies. We believe in not only being a business of integrity, but a part of our community. With our commitment to quality, professionalism, and customer satisfaction, we have built a solid reputation as a trusted provider of garage door installation, maintenance, and repair services for over 40 years. Our team of experts is known for their attention to detail and commitment to delivering the best solutions for our customers' needs. Summary & Duties The General Manager will be responsible for all aspects of operations to ensure efficient and effective service delivery. This role requires a combination of technical expertise in garage door systems, leadership skills, and business acumen to drive growth and profitability. Key areas of focus will include the following: Team Management - supervise and lead a team of technicians and administrative staff; assign tasks, schedule work shifts, and ensure adequate staffing levels; provide training, coaching, and mentorship to team members to enhance their skills & performance; conduct performance evaluations and address any disciplinary issues as necessary. Service Operations - coordinate service calls & dispatch technicians to customer locations; ensure timely & quality completion of service/repair jobs; monitor inventory levels of parts & supplies to maintain adequate stock levels; implement & enforce safety protocols to ensure a safe working environment for employees and customers. Customer Relations - build & maintain strong relationships with customers to understand their needs and expectations; address customer inquiries, concerns, & complaints promptly and professionally; seek feedback from customers to continuously improve service quality and customer satisfaction. Wholesale Management – monitor customer trends and competitor activity to identify new wholesale opportunities; assist with quoting, site checks, and commercial project bids; collaborate with the marketing team on campaigns, promotions, and branded materials for both retail and wholesale; build long-term relationships with both retail customers and wholesale dealer accounts; provide excellent service & support to local contractors, builders, and resellers. Sales & Marketing - develop & implement strategies to attract new customers and retain existing ones; collaborate with the marketing team to create promotional materials & campaigns; identify opportunities for upselling additional products or services to customers; quoting, selling, site checking and other essential sales responsibilities. Financial Management - prepare & manage the budget for the service location; monitor financial performance against targets & implement corrective actions as needed; identify cost-saving opportunities & optimize operational efficiency to maximize profitability. Quality Assurance - establish & enforce quality standards for service delivery; conduct regular inspections & audits to ensure compliance with company policies and industry regulations; implement continuous improvement initiatives to enhance service quality and efficiency. Qualifications Proven experience in a managerial role, preferably in the garage door service or similar skilled-trade industry. Technical knowledge of garage door systems and repair techniques is preferred. Previous sales experience Valid driver's license and clean driving record. Skills Strong leadership skills with the ability to motivate and manage a diverse team. Excellent communication and interpersonal abilities. Proficiency in computer applications and software relevant to service management. Ability to multitask, prioritize, and problem-solve in a fast-paced environment. Work Conditions Climate-controlled office environment with continual sitting & use of computer. Regular bending, lifting, etc. while assisting with operations. Exposure to weather and temperature elements, as well as lifting up to 50 lbs., when providing operational support. Benefits We are proud to offer a robust benefits package to our team members including: Competitive salary Medical, dental, and vision insurance with multiple plan options Short- and Long-Term Disability Employer-paid Life Insurance with buy-up options Accident Care Hospital Indemnity 401(k) with Employer Match Employee Assistance Program (EAP) Generous Paid Time Off (PTO) Paid Holidays Team member recognition & reward programs Core Values At Dan’s Overhead Doors & More, we base our actions on the following core values and request the same from all team members: Teamwork – we operate as a team and succeed together. Grit – we have the courage, strength, and character to persevere. Sincerity – we are transparent and trustworthy. Development – we strive for continuous improvement, both professionally and personally We are an (EOE) Equal Opportunity Employer.

Responsibilities

The General Manager will oversee all operations to ensure efficient service delivery, focusing on team management, service operations, and customer relations. This role requires a blend of technical expertise, leadership skills, and business acumen to drive growth and profitability.