General Manager at Urban Air Adventure Parks

Manchester, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, P&L Management, Operational Excellence, Staff Mentoring, Team Development, Financial Performance, KPI Analysis, Labor Control, Inventory Management, Communication Skills, Problem Solving, Emotional Intelligence, Safety Standards, Customer Experience, Strategic Planning, Conflict Resolution

Industry

Entertainment Providers

Description

General Manager (GM) – Urban Air Adventure Park (Manchester CT) Lead with purpose. Develop leaders. Execute with discipline. Protect profitability. Urban Air Adventure Park in Tacoma is seeking a mission-driven General Manager who leads with a servant’s heart, mentors and develops young people, executes disciplined operational processes, and understands that profitability is a reflection of operational excellence, leadership accountability, and long-term business health. This role is about more than managing a facility. It is about: * Building an intentional culture * Developing first-time workers into confident leaders * Executing systems with discipline and consistency * Solving problems without hand-holding * Protecting the guest experience while protecting profitability WHAT YOU’LL DO — LEAD PEOPLE & BUILD CULTURE: * Mentor and develop a young, first-job workforce * Model humility, service, and team-first leadership * Set clear expectations and hold leaders accountable * Build a culture of discipline, follow-through, and ownership * Recognize wins and coach performance * Ensure every team member understands what success looks like WHAT YOU’LL DO — DRIVE OPERATIONS THROUGH DISCIPLINED EXECUTION: * Maintain consistent standards for safety, cleanliness, and guest experience * Execute operational systems and checklists with precision * Inspect what you expect — verify, follow up, and close loops * Ensure managers own outcomes within their departments * Lead through structured rhythms and accountability cadences Operational excellence here is built through habits, structure, and discipline. Profitability is not accidental — it is the outcome of disciplined execution, strong leadership, and intentional decision-making. MANAGE FINANCIAL PERFORMANCE & PROFITABILITY: * Oversee P&L, labor control, COGS, and operating expenses * Use KPIs and reporting to create targeted action plans * Drive efficiency without sacrificing guest experience * Execute revenue-growth and community engagement strategies * Maintain a win-the-day approach to results CORE RESPONSIBILITIES: * Support the proper execution of all processes, systems, and standards * Hiring, termination, inventory, payroll, and scheduling * Maintain effective inventory control, storage, and rotation to minimize waste * Manage the Team to consistently meet expected standards * Train, delegate, and empower leaders while reinforcing punctuality, attendance, and attitude * Maintain clear, organized, and accessible park, café, and storage areas * Participate in regular staff meetings and training as required QUALIFICATIONS: * 3+ years of leadership experience in hospitality, entertainment, or similar operations * Proven track record leading teams with accountability and consistency * Strong P&L management experience overseeing $5M+ in topline revenue * Demonstrated ability to manage labor, COGS, and operating expenses * Uses KPIs and reporting to drive decisions and results * Passion for mentoring young or first-time employees * Strong emotional intelligence and communication skills * Independent problem-solver aligned with mission and boundaries * Comfortable leading through systems and disciplined execution * Professional, adaptable, resilient, and people-focused THE RIGHT LEADER: Over 90% of our workforce is under 18. The right leader: * Has a servant’s heart * Is passionate about mentoring young people * Leads through disciplined process execution * Builds culture intentionally — not accidentally * Brings a win-the-day competitive mindset * Has grit, resilience, and emotional intelligence * Understands that profitability matters — because it funds growth, opportunity, and team development ADDITIONAL LEADERSHIP EXPECTATIONS: * Ability to lead, motivate, and empower Team Members * Ability to align Team Members with Urban Air culture while balancing seriousness and fun * Takes initiative and ownership * Strong interpersonal and communication skills * Recognizes problems and solves them * Converts plans into action * Sees patterns in performance and strategizes solutions * Exercises sound judgment * Open to feedback and continuous self-improvement * Holds self to high standards of conduct and professionalism * Serves as a role model by upholding Urban Air policies and standards PHYSICAL REQUIREMENTS: * Ability to work days, nights, and weekends as required * Work in a noisy, fast-paced environment * Stand and move throughout the facility for extended periods * Lift and carry up to 30 lbs WHO THRIVES HERE: The kind of leader who thrives here finds purpose in developing people, not just supervising tasks. You understand the mission. You respect the boundaries. And once aligned — you take ownership and execute. If serving people, mentoring young team members, and investing in others doesn’t energize you, this role will not be a fit. ABOUT URBAN AIR: Urban Air is the world’s largest indoor adventure park operator and a pioneer in family entertainment. Our mission is to help kids have fun, build confidence, and achieve more than they ever thought possible.

Responsibilities

The General Manager is responsible for overseeing daily park operations, including financial performance, inventory control, and facility maintenance. They must also lead, mentor, and develop a young workforce to ensure a high-quality guest experience and a disciplined, productive culture.