A General Manager in a restaurant oversees all aspects of restaurant operations to ensure that guests receive excellent service and that the business is running efficiently and profitably.

REQUIREMENTS

Village Tavern Salem, an American restaurant located in the heart of the Witch City. Featuring amazing food, cocktails, live entertainment, 78 Craft Beers, 4 pool tables, Game Room, 3 full bars, and 3 private function rooms. Our company is growing fast and we need the best people to help us grow, we love to promote from within - AMAZING OPPORTUNITIES for those who work hard

4Customer Experience:

• Ensure excellent customer service, handle complaints, and ensure guests’ needs are met.
• Create a welcoming atmosphere and maintain high cleanliness and safety standards in the restaurant.
• Work with the kitchen and front-of-house staff to deliver a consistent dining experience

1Overall Operations Management:

• Supervise daily restaurant operations to ensure smooth service and operations across all departments (kitchen, front-of-house, bar, etc.).
• Monitor and improve the overall guest experience, ensuring a high standard of service and food quality.

2Financial Management:

• Develop and manage budgets, monitor cash flow, and control costs (labor, food, and beverage).
• Oversee financial performance, including revenue and expenses, and ensure profitability.
• Set pricing strategies for menu items and work on cost control measures to maximize profits.

3Staff Management:

• Hire, train, and manage all staff, including chefs, servers, hosts, bartenders, and dishwashers.
• Create staff schedules to ensure adequate staffing during peak and off-peak times.
• Foster a positive work culture and ensure high employee morale and retention.

4Customer Experience:

• Ensure excellent customer service, handle complaints, and ensure guests’ needs are met.
• Create a welcoming atmosphere and maintain high cleanliness and safety standards in the restaurant.
• Work with the kitchen and front-of-house staff to deliver a consistent dining experience.

5Marketing and Promotion:

• Develop and execute marketing campaigns and promotional events to attract customers, especially during slow periods.
• Manage the restaurant’s online presence, including social media and review sites (e.g., Yelp, Google Reviews).

6Menu and Inventory Management:

• Collaborate with chefs to plan and update the menu, taking into account customer preferences and cost-effectiveness.
• Oversee inventory control and ordering to ensure ingredients and supplies are well-stocked and used efficiently.

7Compliance and Safety:

• Ensure the restaurant complies with all local laws and regulations, including health, safety, and food handling codes.
• Manage alcohol licenses and ensure the responsible service of alcohol.
• Conduct regular health and safety inspections to ensure cleanliness and operational standards.

8Strategic Planning and Growth:

• Work with restaurant owners or senior management to plan and implement strategies for growth.
• Manage restaurant expansion or renovation projects as needed.

9Nightlife Management:
We have a vibrant nightlife and the GM needs to be there and work with the Nightlife Manager/Head of Security to create a safe and fun environment for our guests