General Manager at Window Hero Nashville - Franklin TN

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management, Commercial Services, Hiring, Training, Scheduling, Coaching, Project Management, Customer Relationship Management, Communication, Professionalism, Safety, Operational Excellence, Equipment Management, Team Leadership, Problem Solving, Organizational Skills

Industry

Facilities Services

Description

Benefits: Bonus based on performance Company car Competitive salary Profit sharing Training & development Location: Nashville / Middle Tennessee Industry: Exterior Services (Residential & Commercial) Reports to: Owner About the Role We’re looking for a hands-on General Manager to run and grow an exterior services business serving both residential and commercial customers across the Nashville area. While the business includes residential work, a meaningful portion involves commercial and multi-day projects, making prior commercial experience essential. This role is for someone who leads by example—supporting the team, setting clear expectations, and ensuring crews, equipment, and customers are all taken care of. The owner is engaged and accessible, but the General Manager is responsible for the daily health of the operation and for helping the business grow through strong execution and relationships. What You’ll Be Responsible For Overseeing all day-to-day field operations and service delivery Hiring, training, scheduling, coaching, and—when necessary—terminating crews Planning and managing larger commercial and multi-day jobs, while maintaining strong residential execution Managing trucks, trailers, pressure washers, soft wash systems, and other equipment to ensure everything is safe, reliable, and job-ready Managing and strengthening customer and client relationships, including commercial accounts Serving as a primary point of contact for key clients to ensure satisfaction and repeat business Identifying opportunities to grow existing accounts and support new business through operational excellence Using the CRM to manage scheduling, job flow, communication, and follow-up Setting the tone for professionalism, safety, and customer experience Working closely with the owner to improve systems, efficiency, margins, and scalability Required Experience & Skills Prior management experience leading field crews Commercial services experience (required) Experience hiring, managing, and terminating employees Hands-on responsibility for fleet and equipment management Strong working knowledge of CRMs and job management systems Proven ability to project manage larger commercial jobs from planning through completion Experience interacting directly with customers and commercial clients Clear communicator who can represent the company professionally Preferred Experience Exterior cleaning (pressure washing, soft washing, window cleaning, roof washing, etc.) Facilities services, construction, or property services background Experience maintaining long-term commercial client relationships What Success Looks Like Crews are supported, prepared, and productive Commercial jobs are planned and executed smoothly Clients feel informed, respected, and eager to continue working with us Equipment downtime is minimized The business grows through repeat customers, referrals, and strong execution The Type of Leader We’re Looking For Leads from the front and supports the team Holds people accountable with fairness and clarity Focuses on removing obstacles so others can do their jobs well Organized, steady, and solution-oriented Takes ownership of outcomes without ego Compensation & Growth Competitive base salary Performance-based incentives tied to operational and financial results Opportunity to grow with the business as it scales

Responsibilities

The General Manager will oversee all day-to-day field operations and service delivery while managing crews and equipment. They will also be responsible for maintaining customer relationships and ensuring operational excellence.