As the General Manager, you’re responsible for enabling our work, learn, and grow culture; for our customers and associates. You model and nurture a customer centric culture built on connecting, sharing, and partnering to help our customers achieve their working and learning goals. You inspire our customers, associates and community; delivering financial results and achieving operational excellence. You foster an environment in which associates develop skills and knowledge, and where they feel engaged and empowered.

• Provide leadership and shape the customer centric culture at the store.
• Build your community network and nurture the customer experience.
• Lead referral-based business development to grow sales and customer loyalty.
• Develop and execute SolutionShop (printing, digital marketing, shipping and tech services) business development strategies.
• Drive and encourage team for referral-based business development
• Provide team leadership through hiring, onboarding, coaching and development
• Manage costs and meet all operational and financial metrics.
• Manage and inspire the overall operational excellence and customer experience for your store. This includes overseeing all legislative and compliance standards are maintained.
• Oversee asset protection procedures, privacy standards and drive compliance.
• Participate in district and regional initiatives, projects and meetings to learn and grow in your role as a leader.
• Act as an agile change leader, embracing change and owning the change and communication plans to ensure successful execution.
• Lead a culture of engagement through ongoing learning, talent development, succession planning and the use of the performance management processes in the store.
• Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority.