General Merchandise Manager at Sainsbury's

Darlington, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

31450.0

Posted On

15 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Performance Management, Capability Management, Scheduling, Operational Leadership, Customer Service, KPI Delivery, Employee Relations, Line Management, Problem Solving, Team Leadership, Coaching

Industry

Retail

Description

What you’ll be doing: Taking responsibility for the management of all our non – food products ensuring they are presented fantastically to delight our customers. Ensure your area runs smoothly every day from the shop floor to the warehouse. People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great general merchandise manager: Previous line management responsibilities in a fast-paced, operational environment. Someone who is truly obsessed with customers and service, and coaches a team to do the same. Delivers KPI's or other performance indicators. Can manage disciplinaries, performance issues or other similar employee relations issues. Leads operations and comfortable doing this alone in the absence of more senior management. Essential Criteria: A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar. Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive. Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers. Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference. Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Responsibilities

The role involves managing all non-food products, ensuring excellent presentation, and overseeing smooth daily operations from the shop floor to the warehouse. A significant part of the job includes people management, covering performance, scheduling, and potentially assuming overall store responsibility.