General Merchandise Manager at Sainsburys DTD

Cardiff, Wales, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

32700.0

Posted On

17 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People management, Operational management, Customer service, KPI delivery, Performance management, Employee relations, Stock management, Leadership, Conflict resolution, Scheduling, Coaching, Business problem solving

Industry

Retail

Description

What you’ll be doing: * Taking responsibility for the management of all our non – food products ensuring they are presented fantastically to delight our customers. * Ensure your area runs smoothly every day from the shop floor to the warehouse. * People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. * At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer. What makes a great general merchandise manager: * Previous line management responsibilities in a fast-paced, operational environment. * Someone who is truly obsessed with customers and service, and coaches a team to do the same. * Delivers KPI's or other performance indicators. * Can manage disciplinaries, performance issues or other similar employee relations issues. * Leads operations and comfortable doing this alone in the absence of more senior management. Essential Criteria: * A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar. * Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive. * Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers. * Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference. * Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

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Responsibilities

The General Merchandise Manager is responsible for overseeing all non-food product operations, ensuring the shop floor and warehouse run efficiently. They also lead the team by managing performance, conducting employee relations, and providing direction to ensure high-quality customer service.