POSITION SUMMARY

Performs a variety of office support duties for the branch, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual branch and may include a combination of answering telephones, A/R, data entry, office equipment operation, and filing.

EDUCATION:

High School Graduate or General Education Degree (GED): Required

EXPERIENCE:

2 plus years of experience in General Office Administration

COMPUTER SKILLS:

Intermediate or higher level of expertise using Microsoft Office applications.

ESSENTIAL FUNCTIONS STATEMENT(S)

• Answer telephones, direct calls, and take messages.
• Process product receiving documents and confirm orders after delivery.
• Process product warranty documents.
• Inventory and order office material, marketing material, supplies, and services. Includes materials for events such as trade shows and open house events.
• Review files, records, and other documents to obtain information to respond to Corporate requests.
• Operate office equipment, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
• Collect, count, and disburse money/checks, do basic bookkeeping, process customer credit card transactions and complete branch banking transactions.
• May make travel arrangements for office personnel.
• Train other staff members to perform work activities, such as using computer applications.
• May be responsible for cleaning duties.
• Troubleshoot problems involving office equipment, such as computer hardware and software.
• Other duties as assigned, including some manual warehouse duties.