General Planner at BryceTech

Santa Fe, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Processing, Disaster Recovery, Customer Service, Documentation Review, Quality Control, Policy Compliance, Communication, Technical Understanding, Organization, Attention to Detail, Case Management, Analytical Skills, FEMA Systems, Field Engagement, Stakeholder Communication, Loss Valuation

Industry

Engineering Services

Description

Company Description BryceTech is a trusted leader in complex technology domains, delivering data-driven solutions in aerospace, biosecurity, and defense. We specialize in systems engineering, advanced analytics, and R&D program and operations support. Our clients – including NASA, DoD, HHS, DHS, and other civil and national security agencies – rely on us to drive mission success and accelerate innovation. BryceTech has been recognized in the Washington Technology Fast 50 ranking of top high-growth small businesses for four consecutive years and received a GovCon Contractor of the Year Award in 2023 and 2025, underscoring our strong growth, competitive positioning, and excellence in federal contracting. With a proven track record of winning sought after contracts, scaling high-performance teams, and executing on critical government missions, BryceTech presents a compelling opportunity for strategic partnerships in the GovCon space. Job Description We are seeking highly qualified General Planners to support FEMA’s Hermit’s Peak/Calf Canyon (HPCC) Claims Office. This mission provides direct support to claimants impacted by the Hermit’s Peak/Calf Canyon Fire and subsequent flooding, ensuring they receive accurate, timely, and lawful compensation under the Hermit’s Peak/Calf Canyon Fire Assistance Act. General Planners will perform critical claims review, quality control, and appeals support activities across the full claims lifecycle. This role is ideal for professionals with significant experience in claims/case processing, disaster recovery, valuation of losses, and policy-driven program review. Key Responsibilities In this role, you will: Claims Review & Case Processing Review, evaluate, and validate Proof of Loss (POL) submissions and supporting documentation. Assess eligibility, qualified amounts, duplication of benefits, and compensation recommendations. Issue Requests for Information (RFIs) when documentation is incomplete or inconsistent. Coordinate with Site Inspectors and Subject Matter Experts (SMEs) as needed. Quality Control & Compliance Conduct detailed QC assessments to ensure accuracy, completeness, and policy compliance. Provide clear feedback to claims reviewers, identifying discrepancies, errors, and rework needs. Support adherence to FEMA policy, regulatory requirements (44 CFR Part 296), and program guidance. Track QC findings, trends, and suggest improvements to workflow and staff training. Appeals and Determinations Support Prepare structured, defensible bulleted analyses and written memorandum in support of determination and appeals processes. Review administrative records for completeness, proper organization, and privacy compliance. Draft appeal recommendations supported by substantial evidence and accurate policy application. Customer & Stakeholder Engagement Provide clear, empathetic, and professional communication to claimants, FEMA personnel, and internal team members. Explain policy, documentation requirements, and process steps in an understandable manner. Support FEMA navigators and cross-functional teams as needed. System & Documentation Management Utilize government systems of record for case notes, uploads, and final documentation. Ensure timely entry of activities, decisions, and supporting documents within required timeframes. Qualifications Education: High school diploma required. Experience: 1 - 10 years of combined experience in: Claims or case processing Disaster-related loss evaluation Customer service and claimant interaction Reviewing and analyzing documentation and valuations Strong technical understanding of: Disaster-related damages, losses, repairs, and replacement cost principles Eligibility review and benefit calculations Duplication of benefits Communication skills: Excellent written and verbal communication Ability to draft clear, accurate, and defensible analyses and memorandums Technology proficiency: Comfortable using claims management systems, databases, and digital tools Ability to learn FEMA's systems of record and workflow tools Highly organized, attentive to detail, and able to manage a high-volume caseload under tight timelines. Preferred Experience Bachelor's Degree Prior FEMA, disaster assistance, insurance adjusting, or federal claims processing experience Familiarity with the Hermit’s Peak/Calf Canyon Fire Assistance Act Experience supporting federal programs or regulatory compliance work Work Environment & Travel Hybrid remote/onsite work is expected. Travel may be required to field offices or impacted areas within: San Miguel, Mora, Santa Fe, Taos, Sandoval, Rio Arriba, Colfax, and surrounding counties. Additional Information This position is contingent upon contract award. BryceTech offers a full range of benefits, including competitive salary, a comprehensive health plan including dental and vision coverage, company-paid life & disability insurance policies, 401(k) plan with company match, and an educational reimbursement program. All your information will be kept confidential according to EEO guidelines.

Responsibilities

General Planners will perform critical claims review, quality control, and appeals support activities across the full claims lifecycle. This role involves evaluating Proof of Loss submissions, ensuring compliance with FEMA policies, and providing support for appeals processes.