JOB SUMMARY

An exciting opportunity has arisen for the employment of an experienced general practice administrator, coder and summariser to help lead a new team.
We have expanded our team by recruiting a team of GP Assistants to work alongside our practices and PCN staff. Our PCN staff team currently include clinical pharmacists, pharmacy technicians, social prescribers, health and wellbeing coaches, care coordinators, nurse associates, occupational therapists, mental health nurses, first-contact physiotherapists.

ABOUT US

West Wakefield is a PCN with a patient population of circa 68,000 across 5 practices.
Chapelthorpe Medical Centre
Middlestown Medical Centre
The Lupset Health Centre
Orchard Croft Medical Centre
Ossett Surgery
We are a dynamic, forward-thinking PCN team who are passionate about developing and delivering excellent quality local services to meet the needs of our patients and reducing health inequalities.

MAIN DUTIES OF THE JOB

You will be responsible for ensuring the team is adequately trained, and for monitoring quality and patient safety through regular audits. You will be responsible for supervising, managing and motivating team members daily.You will need to provide guidance, instruction, training. Your leadership skills will inspire the team to perform at their optimum.You will be the contact point for your team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and provide outstanding patient care. We are looking for someone with experience and passion to develop the service offer to include other administrative tasks to support our practices in the future.

JOB RESPONSIBILITIES

The post will evolve as we develop our services but the postholder will be required to undertake the following duties: The Administrative team will be responsible for:

• Summarising medical records.
• Sorting clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacists.
• Extracting all information from clinical letters that needs coding and adding to notes.
• Arranging appointments, referrals, tests and follow-up appointments of patients.
• Medication changes from letters
• Data quality - coding from searches – improving diagnosis rates and increasing prevalence
• Supporting the digitisation of medical records
• Delivery of Quality Improvement work.
• Awareness of contractual responsibilities (LES and DES requirements) and ensuring these are met and activity is coded appropriately.
• Input data into the patient’s healthcare records as necessary.
• Input and extract data as required to support practice reports.
• Carry out system searches as requested.
• Safety netting and identifying inaccuracies in clinical coding.
• Support reception staff, providing cover during staff absences. Team Leader Responsibilities: In addition to the administration responsibilities as the team leader you will also have line management responsibilities such as,
• Running regular audits of the team’s work, checking for clinical safety and areas of improvement.
• Celebrate individual and team successes.
• Monitoring staff performance against key indicators.
• Ensuring that your team have regular 1:1s, where you will provide feedback and support to your team.
• Work with your team to produce personal development plans and support their training and development to reach agreed aims.
• Manage absences for your team, swiftly addressing any issues in line with company policies.
• Provide peer support to other team leaders with the PCN.
• Maintain confidentiality at all times.
• Monitor, identify and address performance issues early, and keep detailed and accurate records.
• Be the first point of contact for queries from your team, and if necessary refer them to senior management or other departments within the company. IT/Record Keeping
• Keep accurate records of patients and their current care needs.
• To record accurately appropriate SNOMED codes and any other codes that are used for reporting purposes.
• To liaise with IT to develop good systems of working to improve continuity of care for example with incoming letters/tasks etc. Communication and working relationships
• Communicate effectively across a wide range of channels and with a wide range of individuals, the public, health and social care professionals, maintaining the focus of communication on delivering and improving health and care services.
• Demonstrate inter-personal skills that promote clarity, compassion, empathy, respect, and trust
• Contribute to team success and challenge others constructively.
• Communicate with individuals, carers, and other visitors courteously and helpfully, whilst being mindful that there may be barriers to understanding.
• Report to appropriate registered care professional information received from the individuals, carers, and members of the team.
• Ensure all patient related information is treated sensitively and adhere to the principles of confidentiality at all times.
• Report any accidents or incidents and raise any concerns as per organisational policy.
• Ensure clear, concise, accurate and legible records and all communication is maintained concerning care delivered adhering to local and national guidance