Greet patients and visitors in a courteous and professional manner Answer telephone calls and respond to patient enquiries Book, amend, and cancel appointments using the clinical computer SystmOne Process repeat prescription requests accurately and efficiently Maintain and update patient records and documentation Handle incoming and outgoing correspondence Support the clinical team with administrative tasks as required Maintain patient confidentiality and adhere to data protection policies Assist in the smooth running of the surgery and contribute to a positive patient experienc

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