General Service Technician / Service Advisor (Hybrid Role) - Hagen's Automo at GreatWater 360 Auto Care

Melrose Park, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

25.0

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Automotive Repair, Customer Service, Tire Services, Oil Changes, Fluid Services, Basic Diagnostics, Brake Repair, Alignment Repair, Suspension Repair, Cooling System Repair, Electrical System Repair, Shop Maintenance, Workflow Management, Data Entry, Work Order Assignment, Estimate Building

Industry

Motor Vehicle Manufacturing

Description

Description General Service Technician / Service Advisor – Hybrid Role Hagen’s Automotive – Melrose Park, IL 2315 Mannheim Rd, Melrose Park, IL 60164 Earn $20–$25 per hour Hours: M–F, 7:30 AM – 5:00 PM CST Grow your career in a unique hybrid position that blends hands-on automotive work with customer-facing service advising. At Hagen’s Automotive—part of the GreatWater 360 Auto Care family—you’ll support shop operations, develop mechanical skills, and assist customers with confidence and care. What You’ll Do – Hybrid GS/Service Advisor A dynamic role supporting both shop workflow and customer service. General Service Technician Responsibilities Perform tire services, oil changes & fluid services Assist with basic diagnostics & mechanical repairs (brakes, alignments, suspension, cooling, electrical) Maintain a clean, safe, organized shop environment Support technicians & complete tasks that keep the shop running smoothly Service Advisor Responsibilities Greet customers, answer calls & manage service workflows Enter customer/vehicle data into shop software Assign work orders & communicate effectively with technicians Build estimates, review recommendations & obtain customer authorizations Keep customers updated and ensure a smooth pickup/payment process What You Bring 6+ months experience in auto service or trade school preferred [Hyrbrid gs-sa | Word] Customer service experience (3+ months) [Hyrbrid gs-sa | Word] Strong communication, computer skills & a desire to learn Valid driver’s license & ability to perform road tests A team-first mindset—no job too big or too small Why Join GreatWater 360 Auto Care? Benefits start Day 1 (except 401k). We invest in your growth from the moment you join our team. Benefits Snapshot Medical, Dental & Vision Insurance with multiple plan options 401(k) with company match – 100% match on first 3%, 50% on next 2% (eligible after 90 days) Front-loaded PTO + Paid Parental Leave HSA employer match up to $15 per paycheck Company-paid $25,000 Life & AD&D Insurance Employee Assistance Program (EAP) for you & your family at no cost Teammate discounts – 50% off labor; parts at cost +5% LEARN-to-EARN development program, tuition assistance & ASE reimbursement Grow With Us This hybrid role is perfect for someone looking to advance quickly—whether your goal is to become a technician, service advisor, or future shop leader. GreatWater 360 Auto Care provides the training, resources, and support to help you get there. Apply Today Ready to build a rewarding career with real development opportunities? Apply now to Hagen’s Automotive in Melrose Park!

Responsibilities

This dynamic role involves performing general service technician duties such as tire services, oil changes, and basic mechanical repairs while also handling customer-facing service advisor tasks like greeting customers and managing service workflows. The technician will support shop operations by maintaining a clean environment and communicating effectively with other technicians regarding assigned work orders.