General Support Agent (all genders) at Contabo GmbH

Prague, Prague, Czechia -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

0.0

Posted On

02 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Administrative Support, Ticket Systems, Basic Networking, Billing Management, Account Management, Customer Communication, English Proficiency, Cloud Computing, IT Troubleshooting

Industry

Software Development

Description

Your creative field We are looking for a full-time, permanent General Support Agent (all genders) to start as soon as possible in our Prague office. You are the first point of contact for our international customers — mostly via our ticket system, occasionally through live chat. You provide reliable and solution-oriented 1st-level technical and administrative support, handling topics such as basic networking questions, billing inquiries, account management or contract adjustments. You collaborate closely with our specialized teams, including Billing and Technical Support, to ensure that every request is resolved accurately and efficiently. Along the way, you continuously update your knowledge, stay curious, and proactively upskill to keep pace with our evolving products, tools and processes. In short: You make sure that every customer interaction reflects the quality we stand for — and you play a key role in shaping how customers experience Contabo from day one. Working hours: Day shifts (rotating weekly). Night shifts are extremely rare and always voluntary. What convinces us Your personality, paired with: a completed commercial or technically oriented vocational training or a comparable qualification professional experience in a contract center environment and in the IT sector solid knowledge of ticket systems and good IT skills an interest in IT and cloud-based products a service-oriented, independent and responsible approach to customer support strong communication skills in dealing with other people Professional English Level Awesome Prospects At Contabo, we are in a constant state of change. Even through our strong growth, we always remain flexible, and everyone gets the opportunity to actively shape the future of Contabo and of our customers. With us, everyone can develop their full potential in an environment with flat hierarchies, direct communication, an open feedback culture, and leave a footprint through creative co-design. Plus, we offer further advantages: great freedom for your creative ideas ongoing professional and personal development opportunities in an innovative and technological environment Meal vouchers MultiSportCard Additional Sick Pay a comprehensive induction with your colleagues by your side modern and conveniently located workplaces at our European locations Remote or hybrid working opportunities with the same technical equipment at home as in the office flexible working hours for a healthy work-life balance 30-day vacation by default the possibility of working in our summer office in Mallorca, as well as from any EU country an extra day off to get involved in social activities as part of our Volunteer Day attractive conditions on many products and services through our corporate benefits program unforgettable moments at our company events and team events How to reach us If you have any questions, you can reach out to Max by email at maximilian.kasemir@contabo.de. About us Contabo - High-quality Cloud Hosting Made in Germany! As a leading infrastructure service provider in the field of cloud instances and dedicated servers, we have stood for first-class quality, reliability and favorable prices since our foundation in Munich in 2003. Meanwhile, more than 275,000 customers in over 190 countries trust our services. We specialize in providing German quality to users worldwide, focusing on the stability and security of our data centers, the optimization of internal processes, and excellent customer support. Become a part of our future-oriented company, which plays a significant role in the development of digital cloud hosting, and support us with your ideas and commitment.

Responsibilities

Act as the first point of contact for international customers providing 1st-level technical and administrative support via ticket systems and live chat. Collaborate with specialized billing and technical teams to resolve customer requests accurately and efficiently.