Genesee Brew House Host/Hostess at Genesee Brewing Company FIFCO USA

Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Oct, 26

Salary

16.0

Posted On

11 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Organizational Skills, Multitasking, Customer Service, Cash Register Operation, Computer Literacy, Workplace Safety, Time Management

Industry

Food and Beverage Services

Description

BREW HOUSE HOURS OF OPERATION: Sunday - Thursday | 11am-10pm Friday & Saturday | 11am-11pm As a Host/Hostess, you will be responsible for providing a warm and friendly immediate greeting to our guests at the door. You will seat the guests and present clean menus in a friendly, professional, and quick manner. You will take names on a waiting list and give quotes when tables are not immediately available, run the floor plan board, observe and keep track of the status of tables, answer the phone and questions concerning the menu and the restaurant, and fill to-go orders. You will help to maintain and organize the host area, retail store, foyer, front entrance, and restrooms throughout your shift. Being passionate about beer, especially ours, is a plus! ESSENTIAL FUNCTIONS & RESPONSIBILITIES * Demonstrates genuine hospitality and sets the stage for an exceptional dining experience by making every single guest feel welcome at the door * Engages in friendly conversation as guests are being seated in a timely fashion * Answers immediate questions about the menu, beverages, etc. and alerts the server(s) of any special needs * Introduces guests to their serve * Accommodate special seating needs, such as extra chairs or booster/high chairs for children * Manages restaurant waiting list during high volume to accurately set guest expectation * Always sincerely thanks guests as they leave and invites them to return * Performs any cleaning tasks as required to assist the servers in maintaining a clean and safe dining room * Ensures 100% accuracy of the order and special requests/needs of the guest * Assists kitchen staff in assembling "to-go" orders, present the order to the guests, and take/process payment * Performs additional assignments or miscellaneous administrative duties as assigned by General Manager or Assistant Manager QUALIFICATIONS * High school diploma or equivalent * Prior customer service experience * Ability to operate and use computers and cash register * Ability to lift and manage up to 20 lbs (during various times throughout shift) SKILLS * Excellent communication skills (verbally interacts with management, servers, team members, and guests) * Must be able to read, write and determine wait time based on company's procedure * Must have excellent organizational skills and ability to multitask * Must have knowledge of workplace safety procedure * Reliability/Attendance: Impeccable In the spirit of pay transparency, we are excited to share the base hourly wage for this position is $16.00/hour! Drug Testing Statement: After a conditional offer of employment, a covered employer may require job applicant to submit a drug test. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetics, national origin, disability, or status as a protected veteran. The Company participates in E-Verify. Please see the attached link e to the federal government’s notice on E-Verify here. [https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf] ALERT: Fraudulent Online Employment Scams Always beware of online scams involving job offers! FIFCO USA does not make employment offers via social media or private messaging. Unfortunately, scammers have tried to collect and steal personal and confidential data by impersonating company employees. To protect yourself, never share your personal information through an insecure source online. FIFCO USA will never request any form of payment or payment information during the employment process. For more information on this topic and helpful fraud prevention tips, please visit the FBI website at fbi.gov [http://fbi.gov/].

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Responsibilities

The Host/Hostess is responsible for greeting and seating guests, managing the waiting list, and answering phone inquiries. Additionally, they handle to-go orders and maintain the cleanliness of the host area and entrance.