ABOUT US

Genesis of Charleston is a brand-new, state-of-the-art Genesis dealership located in one of the fastest-growing automotive markets in the country. Our facility reflects the innovation, luxury, and prestige of the Genesis brand. As a family-owned and operated dealership, we are committed to providing an elevated experience—for our clients and our team alike.

ROLE OVERVIEW

As a Genesis Experience Manager, you’ll be the face of Genesis—ensuring every client enjoys a premium, detail-driven experience from first contact to long after delivery. This role mirrors a traditional sales position with an elevated focus on luxury customer service, product knowledge, and relationship building.
If you’re passionate about exceptional service, take pride in details, and thrive in a refined, modern retail environment—this is your opportunity to grow with us.

KEY RESPONSIBILITIES

• Serve as a Genesis brand ambassador and provide a white-glove client experience.
• Manage the entire customer journey: showroom visits, vehicle presentation, test drives, delivery, and follow-up.
• Provide expert guidance on Genesis features, models, packages, and technology.
• Foster lasting relationships through communication, transparency, and outstanding service.
• Coordinate and schedule appointments, test drives, and deliveries.
• Follow up with customers to ensure satisfaction and encourage repeat/referral business.
• Collaborate with sales, service, and operations teams for seamless client experiences.
• Maintain up-to-date product knowledge and showroom presentation standards.