Genesys Agentic AI SME - (100% Remote) at Syncreon Consulting

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Genesys Cloud CX, AI Studio, Agentic AI, Generative AI, Python, JavaScript, TypeScript, Go, Node.js, React.js, AWS, Kubernetes, Docker, Terraform, RAG pipelines, Prompt engineering

Industry

Truck Transportation

Description

Company Description We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring partner for various industries. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies Job Description Required Skills: Core Platform & Certifications Genesys Cloud CX Professional Certification Genesys Cloud AI – Digital Bots & Knowledge Certification Genesys Cloud Developer or Architect Certification Hands-on experience with: Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots) Digital Bots: Development, deployment, testing & optimization Knowledge Workbench, Optimizer, Portal Intent Miner / Intent Management Architect flow integration with bots & AI Genesys Cloud APIs & platform integrations Agentic AI & Generative AI Skills Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents Prompt engineering & system prompt tuning RAG pipelines & vector databases LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation Familiarity with MCP framework (Genesys agentic roles) Generative AI applications for CX automation Programming & Full-Stack Development Python (AI/ML scripting & backend) JavaScript / TypeScript (front-end & full-stack) Go (backend services for Genesys Innovation roles) Node.js + React.js RESTful API design & microservices architecture Cloud, DevOps & Infrastructure AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation Kubernetes & Docker (containerization & orchestration) CI/CD pipelines, automated testing, Terraform Cloud-native scalable AI application deployment CX / Contact-Center Domain Expertise Conversational AI / Natural Language Understanding (NLU) Omnichannel customer journey orchestration Voice AI & multimodal interfaces Bot insights, analytics & performance optimization Additional Keywords Responsible AI / AI governance & compliance. Full-stack AI application development on Genesys Cloud. Integration of AI agents with Genesys Copilot & routing. Production troubleshooting & optimization of agentic systems. Regards, Mohammed ilyas, PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities

The role involves developing, deploying, and optimizing agentic AI solutions within the Genesys Cloud CX platform. You will be responsible for integrating AI agents with routing systems and ensuring the performance and scalability of conversational AI applications.