Genesys Cloud Consultant at Sabio Group

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Genesys Cloud CX, IVR, Call Recording, Workforce Management, CRM Integration, Flow Design, Web Services, Real-Time Reporting, Scripting, Data Actions, Digital Channels, Spanish Fluency, Agile Methodologies, Software Programming, Support Experience

Industry

IT Services and IT Consulting

Description

Genesys Cloud Consultant Department: Delivery Employment Type: Full Time Location: Cape Town Description Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do. We are currently looking for a passionate and enthusiastic Genesys Cloud Consultant to join our team We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change. Key Responsibilities The candidate will be integrated in a high skilled team that deploys and maintains Genesys IVR’s, reporting, and omni-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers. The Job Work with the team to design and build: Deployment of multi-country projects based on Genesys Cloud with CRM solutions such as Dynamics, etc... Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers. Flow design with Architect Integration with third-party systems using web services Report generation (real time and historic) Creation and modification of scripts with Genesys Cloud Skills, Knowledge & Expertise Essential: Knowledge of the following Genesys Cloud CX tools and modules: Basic configuration: agents, groups, skills, roles, etc Routing: incoming and outgoing call strategies Telephony: sites, edges, trunks, outbound routes Scripting Architect: design of voice flows and digital channels, bot, integrations with DialogFlow, and with external systems via data actions. Data Tables. Data Actions: design and construction of webservices to external systems. Campaigns of various types (progressive, preview, power) Real-time reporting Digital channels: Email, Chat, integration with a social network (Whatsapp, Facebook, Twitter) Experience working on projects Spanish fluency both written and spoken Nice to Have: Certifications of Genesys Cloud (GCP-CX) Experience with Single Sign-ON (SSO) Integrations with Embeddable Framework with other CRM: Salesforce, Microsoft Dynamics 365. Integration with external reporting tools (PowerBI). Knowledge and exploitation of the Genesys API, Process Automation (triggers) and use of Workflows for more complex implementations.. Knowledge of software programming: C, Java, Javascript, .Net Experience working in Support Experience working with Agile Methodologies (specifically Scrum) Job Benefits This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company. Benefits may include: Pension Scheme Remote/Flexible work Life insurance Private health Plus many more! (Benefits are dependant on your base location.) The Small Print Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.

Responsibilities

The candidate will be part of a skilled team that deploys and maintains Genesys IVR, reporting, and omni-channel solutions. Responsibilities include designing and building multi-country projects based on Genesys Cloud and integrating with various CRM systems.