Genesys Cloud Developer at Cognizant - Thailand

Bridgewater, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

130000.0

Posted On

08 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Genesys Cloud CX, IVR, Omni-Channel Orchestration, Voice Applications, Non-Voice Applications, Genesys Framework, Integration, Self-Service Solutions, Analytics Solutions, Speech-based Interfaces, Dynamic Menus, Genesys Cloud APIs, Data Actions, OAuth, Reporting, Integration with Ancillary Products

Industry

IT Services and IT Consulting

Description

Genesys Developer Role and Responsibilities: Minimum 3-5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. - Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect. - Thorough understanding of Genesys Framework, Integration with internal and external components. - Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies. - Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.) Requirements: Genesys Architect Flows, Data Actions, OAuth and Integrations objects Genesys Integration with other Ancillary Products Genesys Cloud Reporting Genesys Cloud APIs Salary and Other Compensation: Applications will be accepted until 10/24/2025. The annual salary for this position is between $ 80,000– $ 130,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #LI-CN1 IND123

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Responsibilities

The role involves application development experience implementing multichannel self-service and Omni-Channel Orchestration Routing on Genesys Cloud CX. The candidate will also be responsible for delivering self-service and analytics solutions enabled with speech-based interfaces.