Genesys Developer- Newark,NJ at Cystems Logic Inc

Newark, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Genesys Framework, Genesys Engage, Genesys Cloud, IVR Development, Call Flows, Routing Strategies, Genesys Composer, Architect, GVP, SIP, VoIP, Java, JavaScript, Python, SQL, CTI Integrations

Industry

Human Resources Services

Description

Job Description Hi, Job Title: Genesys Developer Location: Newark, NJ – Onsite Duration: 9-12 months Contract We have below job opening. If you are interested and your experience match with job description. Please send your updated resume with below details....Asap Expected rate all inc on C2C: Visa status: Current Location: Interview Availability(Time zone) : Job Summary: The Genesys Developer will be responsible for designing, developing, configuring and supporting Genesys-based contact center solutions. This role will work closely with business stakeholders and technical teams to deliver high-quality voice and digital customer engagement solutions. The ideal candidate will have strong hands-on experience with Genesys platforms, IVR development, call routing and system integrations. Required Skills & Qualifications Strong experience with Genesys Framework, Genesys Engage or Genesys Cloud Hands-on development experience with IVR, call flows and routing strategies Experience with Genesys Composer, Architect or GVP Strong knowledge of SIP, VoIP and contact center technologies Experience with Java, JavaScript or Python for integrations and scripting Solid understanding of web services, APIs and CTI integrations Experience with SQL and database concepts Strong troubleshooting and debugging skills Excellent communication and documentation skills Key Responsibilities Design, develop and maintain Genesys contact center solutions Build and enhance IVR applications, call routing and interaction flows Configure and support inbound and outbound calling campaigns Integrate Genesys with CRM and other enterprise systems Troubleshoot production issues and provide ongoing support Participate in requirements gathering, design discussions and solution reviews Perform unit testing and support UAT activities Prepare technical documentation and knowledge transfer materials. Nice to Have: Experience with Genesys Cloud CX Knowledge of AWS or Azure cloud environments Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities

The Genesys Developer will design, develop, and maintain Genesys contact center solutions, including building and enhancing IVR applications and configuring inbound and outbound calling campaigns. They will also troubleshoot production issues and participate in requirements gathering and solution reviews.