GERENTE CUSTOMER FACING at The Kraft Heinz Company

Eldorado, São Paulo, Brazil -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Analysis, KPI Management, Project Management, Technology Adoption, Team Leadership, Client Needs Assessment, Productivity Roadmap, Annual Improvement Planning, Cross-Functional Collaboration, Research Analysis, Service Level Improvement, Communication Skills, Problem Solving, Agility, Curiosity

Industry

Food and Beverage Services

Description

Job Description Objetivo: Gerenciar a estrutura específica dedicada ao atendimento ao cliente, que é responsável por analisar a Pesquisa Advantage, desenvolver o plano anual de melhorias macro e garantir sua implementação (pelas áreas envolvidas da empresa, desde analistas até gerentes). Além disso, a equipe inclui profissionais de “Analistas de Dados” e “Especialistas em KPI” para acelerar as melhorias necessárias. O objetivo final é melhorar a satisfação do cliente com nosso nível de serviço e cultura, aumentando nossa pontuação na Pesquisa Advantage. Responsabilidades: - Compreender as necessidades dos clientes e os KPIs para criar um roteiro de produtividade. - Liderar a adoção de novas tecnologias/ferramentas para melhorar o aproveitamento dos dados dos clientes e o nível de serviço. - Liderar a compreensão e divulgação dos resultados da Pesquisa Advantage. - Liderar o desenvolvimento de um plano de melhoria anual com base na Pesquisa Advantage (plano estruturado, elaborado em conjunto com outras equipes, com ETAs). Requisitos: - 5 anos de experiência em cadeia de suprimentos, preferencialmente em atendimento ao cliente (ou pelo menos 3 anos em atendimento ao cliente) - Formação: Graduação completa em administração, engenharia ou cursos relacionados - Inglês avançado, Pacote Office e Excel. Location(s) São Paulo - Eldorado Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. ABOUT US Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company. Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet. We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food. WHY US We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins - and our failures – as we work together to lead the future of food. Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we’re growing something great here at Kraft Heinz. INCLUSION MATTERS TO US Everyone is welcome at our table. In fact, we thrive on learning and growing from our diverse backgrounds and perspectives. Doesn’t matter who you are, where you’re from, or who makes your heart sing. We want you to show up as your authentic self, excited to work with amazing colleagues to solve complex challenges and innovate in an ever-changing industry. We’re committed to: Hiring and growing talent from diverse backgrounds and perspectives. Growing our Business Resource Groups — vibrant, celebrated communities that enhance our business through thought leadership employee engagement and professional development opportunities. Providing our managers and leaders high quality learning experiences to explore how to foster inclusion and belonging.

Responsibilities

The role involves managing a dedicated customer service structure responsible for analyzing the Advantage Survey and developing an annual improvement plan. The goal is to enhance customer satisfaction and service levels through effective implementation and collaboration across teams.