Geriatric Support Services Coordinator (Case Manager) at BRISTOL AGING AND WELLNESS INC

Fall River, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Aug, 26

Salary

28.58

Posted On

10 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Member Assessment, Service Planning, Public Benefits Application, Problem Solving, Referral Management, Interdisciplinary Collaboration, Documentation, Oral Communication, Written Communication, Time Management, Multi-tasking, Computer Skills, Organizational Skills

Industry

Non-profit Organizations

Description

Geriatric Support Services Coordinator $28.58/hour Hiring Bonus: GSSC candidates who are hired and begin employment on or between 4/1/26 and 6/30/26 are eligible to receive a hiring bonus in the amount of $2,000. This bonus will be paid in one lump sum on the next regularly scheduled pay date after you successfully complete six months of employment. This bonus is taxable, and all regular payroll taxes will be withheld. Position Summary: This position is responsible for initial member assessments, reassessments, and ongoing case management of Senior Care Options (SCO) and One Care members in compliance with regulatory and agency guidelines. Principal Accountabilities: 1. Ensures that initial assessments for all members are conducted on a timely basis: 1. Conducts a comprehensive evaluation to determine the full scope of members’ needs. Develops appropriate and cost effective service plans, consistent with member’s choice. Partners with SCO/One Care organizations and vendors to implement service plan. 2. Assists with applications for public benefits and health insurance and problem resolution related to benefits. 2. Manages cases on an ongoing basis: 1. Conducts timely reassessments. 2. Monitors clients for changes requiring adjustments to service levels. 3. Communicates pertinent member issues and concerns to the Care Partner and/or Care Team. 4. Supports member choice and fosters independence 5. Assists clients with problem solving and makes referrals as needed. 6. Assists with applications for public benefits and problem resolution related to benefits. Coordinates safe hospital and nursing facility discharges as needed. 7. Collaborates with other programs and agencies. 8. Conducts skills training for consumers enrolled in the personal care attendant program as needed. 3. Ensures positive and professional working relationship with SCO/One Care and adherence to SCO/One Care guidelines: 1. Provides assessment information to SCO/One Care organizations. 2. Maintains ongoing communication with Care Team staff to optimize member care. 3. Participates in regular interdisciplinary meetings, including meetings with primary care physicians. 4. Documents phone calls, visits, and all activity in accordance with AGE, SCO, One Care, and agency requirements; maintains client records accurately and within the mandated timeframe. 5. Participates in office coverage responsibilities on a rotating basis. 6. Completes other duties as assigned. Qualifications: Education: Bachelor’s degree in human services or related discipline. Experience: Two years working with disabled population and/or elders in need of supports and services. Special Skills/Knowledge: Excellent oral and written communications skills, ability to effectively relate to a wide variety of personalities, strong assessment skills, basic computer skills, organizational and time management skills, ability to multi-task and work in a fast-paced, high volume work environment. Knowledge of MassHealth, Medicare, and public benefits desirable. Valid driver’s license and reliable transportation required. EOE/AA/M/F/D/V

Responsibilities

Responsible for initial assessments, reassessments, and ongoing case management for Senior Care Options and One Care members. This includes developing cost-effective service plans and collaborating with care teams and vendors to optimize member care.