German and English Speaking Service Delivery Manager ( REF5353A) at Deutsche Telekom IT Solutions

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery Management, Contract Management, Negotiation, IT Security, ITIL, Financial Management, SAP, Customer Relationship Management, Communication, Presentation Skills, Time Management, Transformation Projects, Transition Projects, German Language, English Language

Industry

IT Services and IT Consulting

Description

Company Description As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team. Job Description In this position, you will have the overall responsibility for the quality and compliance of our operations, as Deutsche Telekom Security, in accordance with the agreed contracts towards our existing customers and seek out new business opportunities with them. Tasks: You will supervise contract fulfilment and contribute to its optimization for both the customer and Deutsche Telekom Security and monitor factors, which influence them. You shall establish and refine processes to provide consistently high levels of customer service in a cost-effective manner as part of continuous improvement. You will coordinate the collaboration of the relevant delivery units, their team leaders or OPMs to ensure daily operation and quick solution for issues that may arise. You shall maintain a positive relationship with the customer representatives. We offer a full time position to regular office hours. You are excited to travel occasionally around Europe Qualifications You have a degree in economics of information management or adequate working experience in similar position. You have an ITIL Foundation certificate and/or adequate working experience You have a minimum of 3 years relevant working experience as a Service Delivery Manager. You are fluent in English (both written and verbal at least B2) You are fluent in German (both written and verbal at least C1) You have a proven track of experience in contract management and negotiation You have strong communication and presentation skills to Executive Management audience Time management and prioritizing topics pose no issues to you You have experience in the field of IT Security and are familiar with various products and services, which are in our portfolio Additional Information Basic financial knowledge (e.g. forecasts, invoices, SAP) Fluent English (both written and verbal C1 or higher) Experience with German customers with international location Experience with international customers You participated in transformation/transition projects in the IT/TC sector You have experience with T-Systems internal tools What our team can offer: Supportive, bondable team Helpful colleagues in Germany (as your future direct contacts) *Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation. * Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation. Company: Deutsche Telekom ITTC Hungary Kft.

Responsibilities

You will be responsible for the quality and compliance of operations for Deutsche Telekom Security, ensuring contract fulfillment and optimizing service delivery. Additionally, you will coordinate with delivery units and maintain strong relationships with customer representatives to ensure efficient daily operations.