🚀 German Customer Hero & Social Media Sidekick at Makes You Local

Berlin, Berlin, Germany -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, German Language Skills, English Communication, Social Media Engagement, Translation, Back-Office Tasks, Mac Proficiency

Industry

technology;Information and Internet

Description

Hey you! Do you type faster than your mom? Do you know what an abandoned cart is without googling it ? And do you think that customer service should be “YAY” instead of "NAY"? Then read on and apply 🚀 What will you do? 👉 You're the friendly face behind the chat - aka the reason why customers think: ‘Oh, that was easy!’ 👉 You answer questions by email, chat & phone - don't worry, we'll teach you so that you sound like a pro after week 1. 👉 Jump into social media and reply to customers. 👉 Be the client’s eyes and ears: if something’s broken or a process is weird, speak up! 👉 You’ll also help out with translations, making sure everything sounds great in German. 👉 Handle back-office tasks like a boss and hit those deadlines. What we love about you: 👉 You want to help people. That's more important to us than years of experience 👉 You have excellent German language skills – both written and spoken – and can confidently work with content, including translation or adaptation when needed. 👉 Your English is strong enough for smooth daily communication with other teams. 👉 You can use a Mac without calling IT. Why join us? 💙 We’re a growing, international team helping webshops succeed across Europe We work fast, we support each other, and we care about what we do – both for our clients and for each other. If you’re ready to make an impact and use your knowledge of the German market to help others grow, we’d love to meet you 👋 What it’s like working with us We take our work seriously – but not ourselves. You’ll join a fun, informal team where people support each other, celebrate wins and make space for growth. Friday drinks, office laughs and social hangouts are part of the package. What you’ll get 📚 Full training in our tools and methods 🌟 Work with cool international brands 🚀 Career growth support (1:1s, development plans) 💸 Profit-sharing – because your work matters 📍We typically work from the office 4 out of 5 days a week 💃 A spot in our Social Club – expect parties, game nights and good vibes. 📍 Location: Copenhagen 🕐 Type: Full-time Working hours We help our customers every day, and Monday-Friday we are available on live chats from 09:00-21:00. This means that your work hours will vary, some days you will work a regular 08:30-16:30 shift and other days you will work 13:00-21:00. You get the best of both worlds, some days you can enjoy a slow morning and others you'll have plenty of time in the evening 🙏🏼 Ready to join us? Send us your application and CV – we can’t wait to meet you! ✨ About MakesYouLocal 🌍 Founded in Copenhagen in 2010, MakesYouLocal helps webshops expand into new markets and succeed once they’re there. We combine strategic guidance with local knowledge and hands-on support, so our clients can grow with confidence in new countries. What makes us different? Our native teams. With over 120 e-commerce experts based in Copenhagen, Berlin, Vilnius, and Brno, we bring cultural insight, localisation skills, and customer service to the table, all in the local language. We’ve helped more than 400 webshops go cross-border, and we’re just getting started. From the first strategic decisions to daily webshop management and customer service, we’re with our clients every step of the way – making international growth feel a little more local. We value diversity 🙌 MakesYouLocal is proud to be an equal opportunity employer. We hire based on skills, potential and passion, no matter your background, gender identity, religion, age, or orientation. If you’re excited about this role but not sure if you tick every box, we’d still love to hear from you 💌

Responsibilities

You will be the friendly face behind customer interactions, answering questions via email, chat, and phone. Additionally, you'll engage with customers on social media and assist with translations and back-office tasks.