German Customer Service Representative at AetherCore

Mosta, Northern Region, Malta -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, English Fluency, Customer Service, Sales, Communication Skills, Team Player, Microsoft Office, Word, Excel, Typing Skills, Problem Solving, Performance Targets

Industry

Business Consulting and Services

Description

Job Title: Customer Service Representative Location: Malta Industry: Customer Support We are currently seeking motivated and dynamic individuals to join our Customer Service team in Malta. This is an excellent opportunity to be part of a fast-paced and growing environment, providing high-quality support to our customers and ensuring an exceptional service experience. Main Duties and Responsibilities: Receive incoming calls and handle customer inquiries in a professional and efficient manner Convert customer inquiries into sales and achieve performance targets (sales, call-handling, and quality) as set out by the Market Manager and Team Leaders Communicate relevant customer feedback to Team Leaders for continuous improvement in service quality Provide effective support for all reservations and track inquiries to ensure customer satisfaction Assist other teams by handling cross-market calls, ensuring as many calls as possible are converted into sales Address and resolve customer complaints professionally Work effectively as part of a team, supporting colleagues, and maintaining a collaborative working environment Assist in ad-hoc tasks as assigned by the Team Leader Skills and Qualifications: Fluency in German (C-level) and English (C-level) is required Proven customer service and/or sales experience, with strong communication skills, both written and spoken Ability to work in a fast-paced environment while maintaining high standards of service Strong team player with the ability to build and maintain positive relationships Technical proficiency in Microsoft Office programs, such as Word and Excel Typing skills of 25 words per minute (WPM) Ability to work under pressure and meet performance targets Working Schedule and Contract: Full-time, with a flexible working schedule Permanent contract Why Join Us? Work in an international, dynamic, and supportive environment Opportunity for career growth and development Competitive salary and benefits package If you are passionate about delivering exceptional customer service and thrive in a sales-driven environment, we want to hear from you! Apply now to join our dedicated Customer Service team in Malta.

Responsibilities

The role involves receiving incoming calls, handling customer inquiries professionally, and converting these interactions into sales while achieving set performance targets. Responsibilities also include providing support for reservations, tracking inquiries, and resolving customer complaints.