Do you have a background in customer service, speak German and English fluently, and share a passion for fashion? Then you might be the German Customer Service professional we’re looking for!

DESCRIPTION

A leading premium apparel company is seeking a German Customer Service Account Support professional to join their vibrant team in Hoofddorp. This is an exceptional opportunity for you to become part of a business that values quality, attention to detail, and long-lasting relationships with both customers and colleagues. You will be at the heart of delivering outstanding customer experiences, supporting wholesale and retail e-commerce clients, and ensuring every interaction reflects the brand’s commitment to excellence. The organisation offers a supportive environment where collaboration and personal growth are encouraged, alongside competitive compensation and the chance to work with knowledgeable teams who are passionate about what they do. If you are fluent in German and English, thrive in a communal setting, and want to make a meaningful impact on customer satisfaction while developing your own skills, this role is designed for you.

SKILLS:

• Fluency in both German and English;
• At least 1-2 years’ experience in customer service roles; experience within apparel, fashion or streetwear sectors would be advantageous but not mandatory.
• A solution-focused attitude combined with the ability to engage positively with people from varied backgrounds using empathy and understanding.
• Confidence working with CRM systems such as HubSpot or EXO as well as proficiency in Microsoft Office applications; adaptability when learning new digital tools quickly is important.

• Interact professionally with customers through multiple channels including aircall, HubSpot tickets, live chat, and face-to-face meetings to ensure every customer receives a positive experience.
• Deliver prompt and enthusiastic responses to all customer inquiries while maintaining respect and courtesy throughout each interaction.
• Follow up on customer queries diligently to achieve the best possible outcomes by engaging in joint problem-solving efforts with both internal and external stakeholders.
• Perform administration tasks such as processing orders, managing databases, setting up new trade accounts, handling special pricing discounts, and correcting data within HubSpot or EXO systems.
• Build and maintain strong relationships with customers through regular contact and tailored solutions that enhance their overall experience with the brand.
• Identify opportunities to upsell additional products to existing or new clients, contributing positively to revenue growth while always keeping customer needs at the forefront.
• Liaise effectively with the Credit Controller for processing returns related to online orders including credits, refunds, and exchanges.
• Edit and distribute monthly newsletter updates relevant to your associated pricing tier using HubSpot tools.
• Manage and schedule relabelling jobs efficiently through Monday.com workflow systems ensuring timely completion of tasks.
• Complete fortnightly Lattice update reporting by identifying areas for development together with your Head of Department.