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German Customer Support for a New Online Payment Platform - Work In Greece at Mercier Consultancy

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

0.0

Posted On

29 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German language, Customer support, Fintech, Payment platforms, Technical troubleshooting, CRM software, Communication, Problem-solving, Attention to detail, Email support, Live chat support, Phone support

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to present an opportunity for a German Customer Support Representative to join a cutting-edge online payment platform team based in Greece. This role is perfect for tech-savvy individuals fluent in German who are passionate about delivering outstanding customer service in the fintech industry. Key Responsibilities Provide excellent customer support to German-speaking clients via phone, email, and live chat regarding the online payment platform. Assist customers with inquiries, technical issues, and troubleshooting related to payment services. Ensure timely resolution of problems to maintain a high level of customer satisfaction. Document all customer interactions accurately using CRM software. Collaborate with technical teams to escalate and resolve complex issues efficiently. Stay informed about fintech trends and platform updates to guide customers effectively. Fluency in German (both written and spoken) is essential; knowledge of English is an advantage. Experience in customer support, preferably within fintech or digital payment platforms. Strong communication and problem-solving skills with attention to detail. Ability to handle technical inquiries and troubleshoot effectively. Familiarity with CRM systems and support software. Ability to work well independently and as part of a collaborative team. Willingness to work in Greece and adapt to a dynamic work environment. Competitive Monthly Salary Monthly Bonus 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Provide customer support to German-speaking clients via phone, email, and live chat regarding payment services. Document interactions in CRM software and collaborate with technical teams to resolve complex issues.