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German - Customer Support For Booking.com - Paid Relocation To Greece at Mercier Consultancy Group

, , Switzerland -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

0.0

Posted On

07 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Customer Support, CRM Proficiency, Communication Skills, Problem Solving, English Proficiency, Hospitality Knowledge

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer a German Customer Support position for Booking.com with paid relocation to Greece. This is a fantastic opportunity for German-speaking candidates who are looking to advance their careers in customer service while experiencing a vibrant new culture and working environment. As a Customer Support Representative, you will assist Booking.com customers, ensuring their travel experiences are seamless and enjoyable. Key Responsibilities Provide professional and friendly customer support to German-speaking customers of Booking.com via phone, email, and chat. Assist with booking inquiries, changes, cancellations, and general support related to travel accommodations. Resolve customer issues efficiently with a customer-centric approach, maintaining high satisfaction levels. Document interactions and maintain accurate records within the CRM system. Collaborate with internal teams to provide quick and effective solutions to customer concerns. Stay informed about Booking.com's products, policies, and procedures to provide accurate information. Fluency in German (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer support, preferably in travel or hospitality sectors. Strong communication skills with the ability to handle complex customer situations calmly and professionally. Flexibility and willingness to relocate to Greece with the support of paid relocation benefits. Proficiency in using CRM systems and customer service software. Ability to work in a fast-paced environment while maintaining high-quality service. Positive attitude, empathy, and a passion for helping customers. Competitive Monthly Salary Relocation Package Airport Pick-Up Fully Paid Training Health Insurance Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece And Much More...

Responsibilities

Provide professional customer support to German-speaking Booking.com users via phone, email, and chat. Handle booking inquiries, cancellations, and resolve issues to maintain high customer satisfaction.