German Customer Support for New Online Payment Platform - Work Remote In Gr at Mercier Consultancy Group

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Customer Support, FinTech Knowledge, English Proficiency, CRM Proficiency, Communication Skills, Problem Solving, Multitasking, Account Verification, Digital Payments

Industry

Business Consulting and Services

Description

German Customer Support for a New Online Payment PlatformAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and Business Process Outsourcing firms, with a proven track record of connecting exceptional multilingual talent with industry-leading employers across the continent. We specialise in placing professionals in high-growth sectors including FinTech, technology, telecommunications, and customer experience, delivering tailored staffing solutions that drive real business results. At Mercier Consultancy Group, we are committed to supporting every candidate through a seamless, transparent, and rewarding recruitment journey. Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for fluent German speakers seeking the German Customer Support for a New Online Payment Platform position in Greece — a role that sits at the very heart of the rapidly expanding FinTech industry. In this dynamic and forward-thinking position, you will serve as the primary point of contact for German-speaking users of a cutting-edge online payment platform, delivering world-class support and helping customers navigate the exciting landscape of digital finance. This is one of the most sought-after German-speaking jobs available in Greece today, offering exceptional career development potential within the booming FinTech sector. Key Responsibilities Provide prompt, professional, and empathetic customer support to German-speaking users of the online payment platform via phone, email, and live chat channels. Assist customers with account registration, verification processes, and onboarding to the digital payment platform, ensuring a smooth and positive first experience. Investigate and resolve queries related to transactions, payment failures, refunds, chargebacks, and account security in a timely and accurate manner. Educate users on the platform's FinTech features, tools, and security protocols, promoting safe and confident use of digital payment services. Identify, document, and escalate complex technical or financial issues to the appropriate internal teams while maintaining clear communication with the customer throughout the process. Ensure full compliance with relevant financial regulations, data protection policies, and internal FinTech industry guidelines when handling sensitive customer information. Collaborate with cross-functional teams including technical support, fraud prevention, and compliance departments to deliver comprehensive resolutions for customers. Maintain accurate and detailed records of all customer interactions within the CRM system, contributing to continuous service improvement and quality assurance efforts. Native or fluent German language skills, both spoken and written, are essential for this role — all customer interactions will be conducted in German. A valid EU passport or EU citizenship is mandatory for eligibility to this position. A strong interest in or previous experience within the FinTech, banking, digital payments, or financial services industry is highly advantageous. Previous experience in customer support, customer service, or a client-facing role is preferred, ideally within a technology-driven or financial environment. Excellent communication skills with a confident, professional, and solution-oriented approach to handling customer enquiries and complaints. Proficiency in English at a conversational or working level to communicate effectively with internal teams and access training materials. Strong attention to detail, the ability to multitask efficiently, and a genuine commitment to delivering an outstanding customer experience in a fast-paced FinTech environment. What We Offer Competitive Monthly Salary reflective of your skills and experience in the FinTech customer support field. Fully Paid Training provided by industry experts to ensure you are fully equipped to excel in this German-speaking role. Comprehensive Health Insurance coverage for your peace of mind. Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Greece — making your move as effortless as possible. Monthly Performance Bonus rewarding your dedication and outstanding customer service results. 2 Extra Salaries Per Year in the form of a 13th and 14th salary — a highly valued benefit that demonstrates our commitment to rewarding our team generously. A vibrant, multicultural, and collaborative working environment within one of the fastest-growing sectors in Europe. Clear career progression pathways and ongoing professional development opportunities within the FinTech industry. And Much More... Life in Greece Choosing to build your career in Greece means embracing one of Europe's most captivating and enriching lifestyles. Greece is renowned worldwide for its extraordinary natural beauty — from the sun-drenched islands of the Aegean and Ionian seas to the dramatic mountain landscapes of the mainland — offering an unparalleled quality of life that effortlessly blends ancient history with vibrant modern culture. With over 300 days of sunshine per year, a thriving arts and social scene, and some of the most breathtaking scenery on the continent, Greece consistently ranks as one of the most desirable destinations for international professionals seeking both career growth and personal fulfilment. Beyond its undeniable natural allure, Greece offers an exceptional standard of living at a highly competitive cost compared to many other Western European countries, making it an ideal base for professionals pursuing exciting jobs in Greece. The world-famous Greek cuisine, the warmth of its welcoming communities, and the rich tapestry of local festivals and traditions create a daily experience that is as nourishing as it is inspiring. Whether you are strolling through the historic streets of Athens, enjoying fresh seafood by the sea, or exploring ancient ruins on a weekend adventure, life in Greece offers an extraordinary backdrop for your professional journey with Mercier Consultancy Group. How to Apply If you are a fluent or native German speaker ready to take your career to the next level within the exciting world of FinTech, we would love to hear from you. The German Customer Support for a New Online Payment Platform position in Greece represents a truly exceptional opportunity to advance professionally while enjoying everything that this magnificent country has to offer. Do not miss your chance to be part of something outstanding — click Apply Now to submit your application today, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch to guide you through every step of the process. We look forward to welcoming you to our growing family of multilingual professionals thriving in Greece.

Responsibilities

Provide professional support to German-speaking users of an online payment platform via phone, email, and chat. Handle account registration, transaction queries, and escalate complex technical or financial issues to internal teams.