German & Dutch Speaking Customer Advisor (Hybrid) at Eco Plus Solutions AB

Ghent, Flanders, Belgium -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German, Dutch, Customer Service, Multilingual Support, Problem-Solving, Record-Keeping, CRM, Communication, Empathy, Resilience, Tech Savvy, Multitasking, 24/7 Rotating Shift

Industry

Business Consulting and Services

Description

Are you a master of German and Dutch with a talent for high-end service? Are you ready for a fresh start in a role that blends remote flexibility with the energy of historic Ghent, Belgium? We are looking for a dedicated Customer Advisor to act as the primary ambassador for a world-renowned international automotive brand. In this role, you'll be the first point of contact, ensuring every client and partner receives a premium experience. The Role: Your Contribution As a cornerstone of our service team, you will bridge the gap between global customers, local dealerships, and our corporate headquarters. You will move beyond scripts to offer innovative support and personalized care. This is a hybrid position, offering a balanced lifestyle with 3 days of remote work and 2 days on-site at our cutting-edge Ghent office. Multilingual Support: Manage incoming inquiries via phone, email, and chat, representing the brand with professional poise. Strategic Problem-Solving: Dig deep into customer concerns to find the "why" and deliver tailored, effective resolutions. Detailed Record-Keeping: Maintain an accurate history of customer interactions within our CRM to assist your global teammates. Continuous Product Growth: Stay ahead of the curve with ongoing training on the latest automotive tech and services. Team Integration: Partner with sales, logistics, and technical teams to streamline complex workflows. Note: Previous experience is a plus, but not a deal-breaker. We provide fully paid, in-depth training to set you up for success. Who You Are: The Profile We want proactive, compassionate communicators who thrive in a fast-moving, international setting. Language Fluency: Must have native or near-native proficiency in both German and Dutch. Corporate Communication: Professional English (B2+) is required for internal meetings and training. Empathy & Resilience: A genuine passion for helping people and the ability to stay composed during busy periods. Tech Savvy: Quick to learn new software and comfortable multitasking across various digital tools. Availability: Ready to work within a 24/7 rotating shift schedule to support our global client base. The Perks: Why Choose Us? We believe in rewarding talent with a supportive and inclusive workplace culture. Strong Compensation: A salary that truly values your bilingual expertise. Full Benefits Package: Including high-quality health and life insurance for you and your family. Relocation Support: To help you settle into Belgium, we provide one month in a furnished Ghent apartment while you find your permanent home. Growth Opportunities: We value internal talent and offer clear paths into leadership or specialized departments. Structured Schedule: A full-time (40 hours/week) roster planned in advance, covering days, nights, and weekends. Global Community: Work alongside a diverse, multicultural team in a welcoming environment.

Responsibilities

The Customer Advisor will act as the primary contact for global customers and local dealerships, managing inquiries via phone, email, and chat while providing personalized, innovative support beyond standard scripts. Key duties include strategic problem-solving, maintaining accurate CRM records, and collaborating with internal teams to streamline complex workflows.