German & Dutch Speaking Customer Advisor (Hybrid) at Eco Plus Solutions AB

Ghent, Flanders, Belgium -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Technical support, Logistics, Fleet management, Root-cause analysis, CRM, Communication, Problem-solving, German, Dutch, English, B2B support

Industry

Business Consulting and Services

Description

We are scouting for a dedicated, commercially-minded Customer Advisor to join a global powerhouse in the commercial transport and heavy-duty vehicle sector. This is more than a support role; it is a specialized mission for professionals who understand that in the world of high-stakes logistics, operational uptime is the ultimate priority. Based in the vibrant, historic city of Ghent, you will serve as a premier representative of a brand synonymous with engineering excellence, bridging the gap between cutting-edge automotive technology and the international enterprises that keep the global supply chain in motion. THE ROLE: DRIVING GLOBAL LOGISTICS As a cornerstone of our regional operations, you will move beyond standard scripts to provide technical insights and bespoke solutions for professional fleet owners, logistics partners, and dealerships across Europe. Optimized Workflow: Benefit from a structured professional balance consisting of 4 days on-site at our modern Ghent headquarters and 1 day of remote flexibility. Professional Representation: Orchestrate high-level inquiries via telephony and digital suites, upholding an industry-leading reputation for safety and reliability. Strategic Problem-Solving: Conduct root-cause analysis on logistics and service concerns to deliver tailored, high-impact resolutions for B2B clients. Cross-Functional Synergy: Partner with sales, logistics, and technical departments to streamline complex workflows and maintain meticulous CRM documentation. Industry Leadership: Engage in continuous professional development regarding the latest heavy-duty vehicle technologies and fleet management innovations. Note: While previous industry experience is an asset, it is not a prerequisite. We provide fully subsidized, comprehensive training to ensure your technical mastery of the transport sector. CANDIDATE ARCHETYPE We are looking for resilient, proactive communicators capable of navigating a fast-paced, international industrial environment. Linguistic Authority: Native or near-native proficiency in both German and Dutch. Corporate Integration: Professional fluency in English (B2+) is required for global internal briefings and technical documentation. Composure & Empathy: A genuine commitment to service excellence and the ability to maintain professional focus during peak operational periods. Digital Proficiency: High level of comfort navigating multifaceted software environments and managing concurrent digital tools. Operational Agility: Readiness to support a global client base within a 24/7 rotating shift framework. PREMIUM BENEFITS & COMPENSATION We believe in rewarding specialized expertise with a supportive, inclusive, and growth-oriented workplace. Competitive Remuneration: A salary structure benchmarked against top-tier industrial standards, reflecting your bilingual expertise. Comprehensive Protection: High-quality health and life insurance coverage effective from your first day. Executive Relocation Support: To ensure a seamless transition to Belgium, we provide one month of stay in a furnished Ghent apartment while you secure permanent housing. Career Architecture: Transparent pathways for internal promotion into leadership or specialized technical departments within our global network. Structured Planning: A full-time (40 hours/week) roster planned well in advance, encompassing days, nights, and weekends to ensure global continuity.

Responsibilities

You will provide technical insights and bespoke solutions for fleet owners and logistics partners while maintaining CRM documentation. The role involves collaborating with cross-functional departments to ensure operational uptime and high-quality service delivery.